topic Re: O2 billing an absolute joke! in Pay Monthly

O2 billing an absolute joke!

Brian_Dundee — Wed, 23 Apr 2025 17:56:18 GMT

I was told by one advisor that my bill for leaving O2 for a mid contract price rise would be zero. I then get a bill for £61.

After several phone calls to India, I reluctantly agree to meeting O2 half way just to end this fiasco and get an email saying it is being reviewed, I have heard nothing from O2 for well over a month now.

Customer service is an absolute joke.

Re: O2 billing an absolute joke!

Enlli — Wed, 23 Apr 2025 18:00:28 GMT

Did you leave within 30 days of getting the notification of the price rise?

Re: O2 billing an absolute joke!

Brian_Dundee — Wed, 23 Apr 2025 18:03:19 GMT

Yes, that's why my bill was advised as £0.00

Re: O2 billing an absolute joke!

Enlli — Wed, 23 Apr 2025 19:35:11 GMT

Best to contact payment management

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm