topic Re: Charge to mobile in Pay Monthly

Charge to mobile

NJS1988 — Thu, 30 Jan 2025 20:22:49 GMT

Hi everyone

I'm just wondering if anyone else who is pay monthly and uses pay by mobile/charge to mobile depending on what your doing eg gambling sites or app stores etc it's worded differently. Anyways I started as a sim only and I was able to pay with my phone bill without a problem and upto an amount I personally put in place myself again without issues. I then was offered to add a new contract onto my account with device and my account is not in arrears and bills are fully paid and basically all is great. But since I added the new contract I've had problems with the pay by mobile and I'm not getting any where fast with calling o2 customer services even a complaint was generated still not sorted out. All I get is iv reached my monthly weekly or daily limit using this payment method and to contact my phone provider or use a different payment method. Can anyone help please I'd be mostly appreciated 🙂

Re: Charge to mobile

MI5 — Thu, 30 Jan 2025 20:34:07 GMT

@NJS1988

O2 have changed something which seems to limit everyone to £20 a month.

No one knows why or how to fix it.

Re: Charge to mobile

Dave-O2 — Fri, 31 Jan 2025 10:44:56 GMT

Morning @NJS1988

I'd like to take a closer look at your query, can you please drop me a PM with some more details 👍

Re: Charge to mobile

stu2k1 — Tue, 22 Apr 2025 09:18:23 GMT

I'm having the same issue

Re: Charge to mobile

pgn — Tue, 22 Apr 2025 09:24:09 GMT

Oft reported of late, if you read the post thread @stu2k1 - despite o2's blurb of "up to £240 per month" @Dave-O2 -

https://www.o2.co.uk/inspiration/the-drop/charge-to-mobile

Re: Charge to mobile

Enlli — Tue, 22 Apr 2025 09:30:43 GMT

Three months and still ongoing

Another to add to the ever expanding list

Re: Charge to mobile

Dave-O2 — Tue, 22 Apr 2025 15:07:45 GMT

Thanks for the tag @pgn

@stu2k1, @NJS1988 This is currently being investigated, are you getting any error messages when trying to use the service?

If so, can you please PM a screenshot of this error?

Thanks

Re: Charge to mobile

Dave-O2 — Thu, 24 Apr 2025 09:55:55 GMT

Morning @NJS1988, @stu2k1

Can you also drop me a PM with your mobile numbers?

Thanks.

Re: Charge to mobile

Nnvark97- — Thu, 24 Apr 2025 10:14:45 GMT

I’ve been experiencing the same issue since February no one seems to know what’s going on

Re: Charge to mobile

pgn — Thu, 24 Apr 2025 19:58:34 GMT

@Nnvark97- wrote:
I’ve been experiencing the same issue since February no one seems to know what’s going on

Hopefully you have sent a Private Message to @Dave-O2 with your phone number, as per his ask on an earlier thread of yours, @Nnvark97-?

Re: Charge to mobile

Bex96 — Sat, 02 Aug 2025 23:06:46 GMT

Hi, I’m having the same issue, talked to customer services 3 times now, they’ve completely removed a limit from my account, I’ve removed and readded the payment method and I’m still getting the same message

Re: Charge to mobile

pgn — Sun, 03 Aug 2025 04:55:11 GMT

@Bex96 wrote:
Hi, I’m having the same issue, talked to customer services 3 times now, they’ve completely removed a limit from my account, I’ve removed and readded the payment method and I’m still getting the same message

Seems to be an ongoing issue for some, @Bex96 - other cases of Charge to Mobile have been escalated to the forum manager @Dave-O2 for intervention. Expect a reply here from him sometime Monday asking for more info privately so he can take a look for you. Good luck.

Re: Charge to mobile

Dave-O2 — Mon, 04 Aug 2025 09:38:15 GMT

Thanks @pgn

@Bex96 Please drop me a PM with your mobile number and the error you're seeing and i'll get this added to the ongoing case.

Re: Charge to mobile

SL97 — Tue, 19 Aug 2025 11:49:24 GMT

Also having this issue - just spoken to someone on Live Chat who said it's a restriction in my local area which is strange, then said there's no fix so wont hold my breath on being able to use it again 😂

Re: Charge to mobile

Bradleycollins — Tue, 19 Aug 2025 12:17:56 GMT

Yep same issue started around a month ago my credit limit was changed to £500 I was able to use £44.99 then everything since ive had the same issue anytime I talk in chat I get told i have to wait then today I went back into chat and the limit was changed to £600 but still unable to use any of it... I tried playstation, boku (for old school rs) but nothing is working now matter the price

Re: Charge to mobile

Bradleycollins — Tue, 19 Aug 2025 12:18:14 GMT

P.s I have also just messaged Dave to

Re: Charge to mobile

Nnvark97- — Wed, 27 Aug 2025 11:58:06 GMT

Just to update everyone mine is now fully working as of 2 days from writing this post. I’d advise everyone to try again 😄 big thanks to @Dave-O2

Re: Charge to mobile

pgn — Wed, 27 Aug 2025 12:13:10 GMT

@Nnvark97- wrote:
Just to update everyone mine is now fully working as of 2 days from writing this post. I’d advise everyone to try again 😄 big thanks to Dave-O2

Great news, thanks for the feedback, @Nnvark97-.

Re: Charge to mobile

jonsie — Wed, 27 Aug 2025 12:23:17 GMT

Well done @Dave-O2