Account closed by mistake - please help!

NatPfeff — Tue, 15 Apr 2025 07:36:53 GMT

At the beginning of March 25, I ordered a new phone as my old Android was having trouble charging. When I received a Samsung S16, I found it unsuitable and had to buy a new charger, as the wiring sent with it had a USB at both ends?

I contacted O2 and said I wanted to send it back. This was agreed and I duly sent it back via O2 packaging. I explained that I would carry on using my old phone until I decided what to do.

The phone was received, checked and OK'd. Then a day later, on April 8th, following my receipt of the OK message, my account was closed. I am not a young person, I am self employed, although retired, and I have had the same number with O2 for many years. It has caused huge problems, as I am in the middle of buying my first house and all my contacts over the years have my O2 number.

I did all the right things and phoned and spoke to three different agents who assured me the engineers would call me to reinstate between 4pm-8pm on Thursday, then Friday, then nothing. But, although I got a temporary Tesco sim and gave them the number, twice, no-one has called at the times they said. Its now 6 days and I am getting desperate.

I am on hold for ever, on the 0300 number. Virtual assist doesn't understand my query because I don't have an account any more.

Someone please advise me. Is there another number I can call from a phone which is not O2?

Re: Account closed by mistake - please help!

MI5 — Tue, 15 Apr 2025 07:43:15 GMT

@NatPfeff

Try the social media teams.

topic Re: Account closed by mistake - please help! in Pay Monthly

Account closed by mistake - please help!

Re: Account closed by mistake - please help!