topic No signal in Pay Monthly

No signal

Azz23 — Tue, 08 Apr 2025 07:15:41 GMT

Hi all,

upgraded my phone and received the new one yesterday. Transferred everything across and it created an eSIM. Since then, I have no signal and unable to access my phone number. As a result I can’t access My O2 as it requires a code sent to my number. As you can imagine, this is the case for a number of accounts, including online banking. Help please!

Re: No signal

Enlli — Tue, 08 Apr 2025 07:38:09 GMT

You can't just transfer an eSIM across on O2. Silly, but there it is.

Did you originally have a plastic SIM? If so it may still work. Worth a try.

Quickest way to sort things out is to call into an O2 shop with photo ID.

Otherwise

Social media is slow but are the best at sorting problems

Re: No signal

MI5 — Tue, 08 Apr 2025 07:41:05 GMT

@Azz23

See if this helps