topic Re: April 2025 Price Increase in Pay Monthly

April 2025 Price Increase

_ah_ — Sat, 08 Mar 2025 14:12:58 GMT

Hi there,

I received the price increase email on 2 Feb notifying the £1.80 price increase to my sim only contract per month. I'm slightly outside the 30 day window specified in the email, but before being moved to the new contract terms on 9th March, and before the price increase in April.

Would appreciate any advice: where do I stand, and can I disagree to the new terms and leave without penalty? I am in contract until 1.9.25

Re: April 2025 Price Increase

MI5 — Sat, 08 Mar 2025 14:33:12 GMT

@_ah_

You need to ask O2 that.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: April 2025 Price Increase

Zaice — Sat, 05 Apr 2025 11:08:38 GMT

ITs outrageous - this represents an 18% increase in my monthly SIM only contract- no where near RPI +3.9% per the contract terms?

How can this pass

Re: April 2025 Price Increase

Enlli — Sat, 05 Apr 2025 11:20:27 GMT

@Zaice wrote:
ITs outrageous - this represents an 18% increase in my monthly SIM only contract- no where near RPI +3.9% per the contract terms?

How can this pass

Thank OFCOM who made it possible. In doing away with a system they found it difficult for customers to work out a rise during the length of a contract, they gave the networks carte blanche to rise prices this way.

None of the regulators give a *** about customers. OFGEM, OFWAT etc all work for companies they are supposed to regulate

Re: April 2025 Price Increase

Anonymous — Sat, 05 Apr 2025 11:55:17 GMT

Meh, I'm still paying off my device plan on my current phone and it ain't cheap otherwise I'd have told O2 to get lost long ago.

Price increase, my ****! I'm already struggling financially, unfortunately they only call me Rich by name.

Re: April 2025 Price Increase

jonsie — Sat, 05 Apr 2025 11:57:28 GMT

There should at least be a standard across all the networks

Increases vary from £1.00 to £1.80, all of which are above the RPI for those paying less than £25/month

Re: April 2025 Price Increase

Anonymous — Sat, 05 Apr 2025 12:14:00 GMT

I'm currently paying £15 a month on both my contracts (phone and watch), following a successful visit to the shop in Town last week, my watch is now fully working. (and I didn't have to phone CS, unlike last time due to some complete idiot who thought I was Fred Bloggs)

Therefore a £1.80 increase is 12%, which is nearly 4 times the RPI, how the flip do they get away with this? I mean OK yeah there's a certain element of customers who don't read the terms and conditions when they sign up for stuff, but I always do.

Re: April 2025 Price Increase

jonsie — Sat, 05 Apr 2025 12:13:57 GMT

You should think about registering as Fred....

Re: April 2025 Price Increase

Anonymous — Sat, 05 Apr 2025 12:33:30 GMT

The irony is, knowing some of the annoyingly incompetent staff, they'd probably think I'm Fred West.

Re: April 2025 Price Increase

jonsie — Sat, 05 Apr 2025 12:36:57 GMT

@Anonymous wrote:
The irony is, knowing some of the annoyingly incompetent staff, they'd probably think I'm Fred West.

🤣

Re: April 2025 Price Increase

pgn — Sat, 05 Apr 2025 16:04:47 GMT

Just to add to your fiscal pain, @Anonymous - "those on Smartwatch Plans and Data only will pay an extra £0.75p per month", on top of the £1.80 for the phone plan.

Re: April 2025 Price Increase

Anonymous — Sat, 05 Apr 2025 17:02:59 GMT

I'll be cancelling the smart watch on principle then

Re: April 2025 Price Increase

pgn — Sat, 05 Apr 2025 17:20:25 GMT

@Anonymous wrote:
I'll be cancelling the smart watch on principle then

You will need to contact customer services on 202 from an o2 phone or 0344 809 0202 and cancel the plan if it is tied to an apple watch that has a device plan you will need to pay off that at the same time.

So it goes...

Re: April 2025 Price Increase

jonsie — Sat, 05 Apr 2025 17:27:37 GMT

'Tis a Samsung but the same principle applies