topic Re: CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT O in Pay Monthly

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT OUT O

TURBOIAIN — Mon, 06 Jan 2025 18:47:41 GMT

Cancelled contract with o2 and moved to Tesco mobile . Telefonica have taken direct debit for January. I want my money returned. Contacted customer services but there English was difficult to understand on a poor line { o2 run Tesco } which then failed completely. My phone is for work and is not a smart phone and the BOT just keeps giving me a qr code to scan. Really helpful,not!

Re: CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT O

MI5 — Mon, 06 Jan 2025 18:59:47 GMT

@TURBOIAIN

Be aware you get your final bill a month after leaving.

I assume you have ported your number ?

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT O

TURBOIAIN — Mon, 06 Jan 2025 19:03:28 GMT

Thanks, i will give them a call and see how i stand with final bill.

Re: CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT O

Anonymous — Sat, 05 Apr 2025 11:40:46 GMT

Meh, like I said last week, Tesco Mobile is rebranded O2, they use the same network and everything.

Re: CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT O

pgn — Sat, 05 Apr 2025 16:40:17 GMT

@Anonymous wrote:
Meh, like I said last week, Tesco Mobile is rebranded O2, they use the same network and everything.

Different billing systems and price brackets, though, @Anonymous

In fact giffgaff also uses O2's network, and even offers WiFi/4G Calling to its PAYG customers.

Wonders, eh?

Re: CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT O

Oxonian — Sat, 05 Apr 2025 16:54:27 GMT

It's worth bearing in mind @Anonymous that :-

- giffgaff (sic) is a wholly-owned subsidiary of O2.

- Tesco Mobile is a joint venture of which O2 own 50 per cent.

- Sky Mobile simply buy resources from O2 but aren't owned by them wholly or in part.