topic Re: Bolt on in Pay Monthly

Bolt on

RWB — Fri, 04 Apr 2025 16:03:29 GMT

Website is only offering me option of 100Mb bolt on - I used to be able to buy more

TallTrees — Fri, 04 Apr 2025 16:23:13 GMT

This does seem to be an issue. I wanted more data and still only offering 100mb on my mobile.

I was told to try PC or through the app.

Enlli — Fri, 04 Apr 2025 16:35:26 GMT

Seems to be an issue on some accounts but not all.

Works fine for some of us on both Web and App, others not so.

Give the app a try. Nothing ventured, as they say.

Otherwise contact O2

Dave-O2 — Mon, 07 Apr 2025 12:59:55 GMT

Are you still facing the issue? If so, please drop me a PM with the mobile number this is affecting?

TallTrees — Mon, 07 Apr 2025 17:43:12 GMT

Yes I'm still unable to buy more than 100mb on my mobile phone. I have bought much more several months ago when I needed it.

Tried it again now and the + sign would not move up. Thank you @Dave-O2

Sending you my phone number PM as you requested.

Dave-O2 — Tue, 08 Apr 2025 08:37:56 GMT

Thanks for confirming @TallTrees

I've got your PM and i'm going to get this checked out, when i have an update to share, i'll be back in touch 👍

TallTrees — Tue, 08 Apr 2025 16:21:34 GMT

Thank you @Dave-O2

Dave-O2 — Wed, 23 Apr 2025 12:20:34 GMT

Afternoon @RWB

Just reaching out to let you know we're expecting a fix on this next week 👍

Dave-O2 — Wed, 30 Apr 2025 11:22:12 GMT

Afternoon @RWB

Just confirming this is now fixed, so you can now go ahead and add more data 👍