https://community.o2.co.uk/t5/Pay-Monthly/Left-giffgaff-for-an-02-contract-sim-i-have-lost-the-02-sim-and/m-p/1787448#M288504 <P>I have been with Giffgaff for years on a PAYG top up as i use it and need it. In the last few months i got baited into a virgin media/02 sim contract deal with 02. I have been paying for around 5 months a PAYG giffgaff top up and around £30 a month 02 contract while not being able to use the new 02 one.&nbsp;<BR />Basically i have finally figured out the code entry to port your number over to another provider which i have finally done so i can start using my 02 contract however i do not have my 02 sim card anymore. Its been months since i have last seen it and need a new one, i can access MY 02 account with no issues. I cannot however pass the security question simply because my number i want to keep and move over to 02 (for the 02 contract) is deactivated on my phone because im still using my Giffgaff sim card.&nbsp;<BR />I cannot receive texts due to my PAYG giffgaff sim has not been cut off so i cannot make calls or receive them and when trying to phone im met with an immediate cut off.&nbsp;<BR /><BR />02 support requires my text code confirmation which i am unable to do so and im stressing as i need my contact number for emergencies and child care, its been an awful lot of hassle trying to move over my number and when it has deactivated i didnt realise security sent a message to my current (but expired sim).</P><P>&nbsp;</P><P>Please could anyone help, it might not make sense to some of you but im not sure how to best explain my situation.&nbsp;<BR />PAYG sim deactivated whilst wanting to keep number but cannot access my paid 02 contract sim as i need a replacement.&nbsp;</P><P>Many thanks&nbsp;</P> Tue, 01 Apr 2025 10:23:45 GMT Dadoftheyear 2025-04-01T10:23:45Z https://community.o2.co.uk/t5/Pay-Monthly/Left-giffgaff-for-an-02-contract-sim-i-have-lost-the-02-sim-and/m-p/1787448#M288504 <P>I have been with Giffgaff for years on a PAYG top up as i use it and need it. In the last few months i got baited into a virgin media/02 sim contract deal with 02. I have been paying for around 5 months a PAYG giffgaff top up and around £30 a month 02 contract while not being able to use the new 02 one.&nbsp;<BR />Basically i have finally figured out the code entry to port your number over to another provider which i have finally done so i can start using my 02 contract however i do not have my 02 sim card anymore. Its been months since i have last seen it and need a new one, i can access MY 02 account with no issues. I cannot however pass the security question simply because my number i want to keep and move over to 02 (for the 02 contract) is deactivated on my phone because im still using my Giffgaff sim card.&nbsp;<BR />I cannot receive texts due to my PAYG giffgaff sim has not been cut off so i cannot make calls or receive them and when trying to phone im met with an immediate cut off.&nbsp;<BR /><BR />02 support requires my text code confirmation which i am unable to do so and im stressing as i need my contact number for emergencies and child care, its been an awful lot of hassle trying to move over my number and when it has deactivated i didnt realise security sent a message to my current (but expired sim).</P><P>&nbsp;</P><P>Please could anyone help, it might not make sense to some of you but im not sure how to best explain my situation.&nbsp;<BR />PAYG sim deactivated whilst wanting to keep number but cannot access my paid 02 contract sim as i need a replacement.&nbsp;</P><P>Many thanks&nbsp;</P> Tue, 01 Apr 2025 10:23:45 GMT https://community.o2.co.uk/t5/Pay-Monthly/Left-giffgaff-for-an-02-contract-sim-i-have-lost-the-02-sim-and/m-p/1787448#M288504 Dadoftheyear 2025-04-01T10:23:45Z https://community.o2.co.uk/t5/Pay-Monthly/Left-giffgaff-for-an-02-contract-sim-i-have-lost-the-02-sim-and/m-p/1787449#M288505 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5787010">@Dadoftheyear</a>&nbsp;</P><P>You could try going in store.</P><P>Take photo ID with you.</P> Tue, 01 Apr 2025 10:26:58 GMT https://community.o2.co.uk/t5/Pay-Monthly/Left-giffgaff-for-an-02-contract-sim-i-have-lost-the-02-sim-and/m-p/1787449#M288505 MI5 2025-04-01T10:26:58Z https://community.o2.co.uk/t5/Pay-Monthly/Left-giffgaff-for-an-02-contract-sim-i-have-lost-the-02-sim-and/m-p/1787486#M288512 <P>There is also some information&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5787010">@Dadoftheyear</a> relating to lost SIMs in :-</P><P>&nbsp;</P><P><LI-PRODUCT title="Guide: Lost or Stolen O2 Device? - How to Report it" id="Guide010"></LI-PRODUCT>&nbsp;</P> Tue, 01 Apr 2025 16:09:33 GMT https://community.o2.co.uk/t5/Pay-Monthly/Left-giffgaff-for-an-02-contract-sim-i-have-lost-the-02-sim-and/m-p/1787486#M288512 Oxonian 2025-04-01T16:09:33Z