topic Unable to buy bolt-on over 100mb in Pay Monthly

Unable to buy bolt-on over 100mb

dfsfadsf — Tue, 01 Apr 2025 08:09:58 GMT

Hello,

Over the past couple of days I've been trying to buy a data bolt on. The only option is to buy a 100mb for £5.50. The larger data bolts on which are better value seem to be blocked. I've tried the app and the website. On the app, it doesn't allow me to increase the data total. On the website, when I click on the link for a larger bolt-on, it goes to an error 500 page.

Has O2 changed it's T&Cs so that you can only buy the very expensive data? Any help would be appreciated, thanks.

Re: Unable to buy bolt-on over 100mb

jonsie — Tue, 01 Apr 2025 08:36:42 GMT

Have a look here

Re: Unable to Increase Bolt On Amount. Pay By Mont... - O2 Community

Re: Unable to buy bolt-on over 100mb

Dave-O2 — Mon, 07 Apr 2025 13:06:37 GMT

Afternoon @dfsfadsf

Are you still having this issue? If so, please drop me a PM with your mobile number, and i'll take a closer look 👍

Re: Unable to buy bolt-on over 100mb

RD9 — Tue, 08 Apr 2025 14:36:04 GMT

Hi Dave, I'm having the same issue - unable to buy more than 100 mb of data on Pay Monthly sim deal. Would you mind having a look please? Thanks, Rebecca

Re: Unable to buy bolt-on over 100mb

TallTrees — Tue, 08 Apr 2025 16:28:29 GMT

Hi Rebecca @RD9

@RD9 wrote:
Hi Dave, I'm having the same issue - unable to buy more than 100 mb of data on Pay Monthly sim deal. Would you mind having a look please? Thanks, Rebecca

If you need to message use the @sign

I'll send your message to @Dave-O2

For you @RD9

Re: Unable to buy bolt-on over 100mb

CFDOC — Wed, 09 Apr 2025 12:10:20 GMT

I'm also having the same issue.

@daveO2 how do i sort this out?

Re: Unable to buy bolt-on over 100mb

Oxonian — Wed, 09 Apr 2025 19:05:15 GMT

Not sure @CFDOC that tag will work ; it's @Dave-O2 ! 👍

Re: Unable to buy bolt-on over 100mb

Dave-O2 — Thu, 10 Apr 2025 08:25:13 GMT

Thanks for the tag @Oxonian

@CFDOC Can you please drop me a PM with your mobile number?

Re: Unable to buy bolt-on over 100mb

jonsie — Thu, 10 Apr 2025 12:09:42 GMT

Is this just on PAYG?

A few of us have checked this and we could get any of the data bolt on's

But I think we were all on contract?

Re: Unable to buy bolt-on over 100mb

Oxonian — Thu, 10 Apr 2025 19:26:15 GMT

This is what I am offered @jonsie on a PAYG Big Bundle :-

Re: Unable to buy bolt-on over 100mb

Pengy666 — Sun, 13 Apr 2025 09:11:59 GMT

I'm having this same issue. @Dave-O2 please can you help

Re: Unable to buy bolt-on over 100mb

pgn — Sun, 13 Apr 2025 09:33:54 GMT

@Pengy666 wrote:
I'm having this same issue. @Dave-O2 please can you help

On Contract, the MyO2 app "Buy Bolt-ons" seems to be working for me:

And in MyO2 website:

Hopefully Dave will get you sorted tomorrow, @Pengy666

Re: Unable to buy bolt-on over 100mb

Jonb2222 — Sun, 13 Apr 2025 17:00:10 GMT

Also having the same problem - on app and on website (via iPad)

Jon

Re: Unable to buy bolt-on over 100mb

pgn — Sun, 13 Apr 2025 17:06:49 GMT

@Jonb2222 wrote:
Also having the same problem - on app and on website (via iPad)

Jon

Same response, @Jonb2222 - if a different browser fails to let you proceed, on phone, tablet or laptop/desktop computer, then watch out for a Private Message request from @Dave-O2 sometime on Monday. Good luck!

Re: Unable to buy bolt-on over 100mb

Dave-O2 — Mon, 14 Apr 2025 09:10:51 GMT

Morning @Pengy666 @Jonb2222

Thanks for the tags, this is still being investigated, once i have more information to share i'll update the thread 👍

Thanks

Re: Unable to buy bolt-on over 100mb

plum — Mon, 14 Apr 2025 15:19:47 GMT

Hi @Dave-O2 , I’m having the same issue, any help would be appreciated.

Re: Unable to buy bolt-on over 100mb

Cheesemonger — Mon, 14 Apr 2025 16:38:53 GMT

for what it's worth I'm another person with exactly the same problem (Apr 25). Waiting hopefully for info

Re: Unable to buy bolt-on over 100mb

Cheesemonger — Mon, 14 Apr 2025 16:46:10 GMT

By the way I got a 1GB bolt on added by going into a support chat on the app. I can't recall all the details - you know, click messaging help, etc etc, but eventually I got a person at the other end of the chat who added it. So there's a workaround, albeit a bit klunky.

Re: Unable to buy bolt-on over 100mb

Dave-O2 — Tue, 15 Apr 2025 08:29:30 GMT

Thanks for flagging @plum @Cheesemonger

As i've previously mentioned the investigation is still ongoning, I'll be back with more news as soon as i can 👍

Re: Unable to buy bolt-on over 100mb

KK0402HK — Tue, 22 Apr 2025 16:38:37 GMT

We had the exact problem now , called a customer service but don't understand the problem.