topic Re: Site not loading over O2 network in Pay Monthly

Site not loading over O2 network

iwilliams — Mon, 31 Mar 2025 15:29:25 GMT

The site I own normally loads fine over broadband and O2 4G.

But for the last four days, it appears that there's been a network problem. Multiple users have confirmed the same issue. A traceroute command suggests that the browser request from my phone is hanging on the following IP:

195.66.227.153

this is owned by:

inetnum:	195.66.224.0 - 195.66.231.255
netname:	LINX-PEER-LON1
descr:		London Internet Exchange (LINX)
descr:		Primary Peering LAN in London

Is there a technical person at O2 that I can report this to?

Thanks,

Ian

Re: Site not loading over O2 network

MI5 — Mon, 31 Mar 2025 15:57:39 GMT

@iwilliams

Only via customer services.

The social media channels might be the most sensible option.

Re: Site not loading over O2 network

madasaf1sh — Mon, 31 Mar 2025 18:08:47 GMT

@iwilliams

If the IP is hanging in LINX then it is a problem routing your domain through the peers, what makes you think its an o2 issue.. Have you spoken to your webhost??

Without knowing the domain, or where it is hosted then its hard to pin point the problem...

And I will brutalluy honest Customer Services wont have a clue about any of this...

Re: Site not loading over O2 network

jonsie — Mon, 31 Mar 2025 20:01:36 GMT

@madasaf1sh wrote:
@iwilliams

And I will brutally honest Customer Services wont have a clue about any of this...

.... undoubtedly !

Re: Site not loading over O2 network

MI5 — Mon, 31 Mar 2025 20:58:11 GMT

Clearly customer services can't fix it. They can't fix failed ports, sim activations or missing OTP's.

However, @iwilliams asked how to report it to tech services and the only way, as I said, is via customer services, unless, of course @Dave-O2 is bored with nothing else to do 😎

Re: Site not loading over O2 network

Dave-O2 — Wed, 02 Apr 2025 09:20:22 GMT

Morning @iwilliams, can you please confirm the full URL of the site and i can get this looked at 👍

@MI5 Thanks for the tag

Re: Site not loading over O2 network

iwilliams — Wed, 02 Apr 2025 09:35:56 GMT

Hi there,

I had a text battle with customer service yesterday - and so all the info is in CIT-A166605. They initially told me that a mast near me was in need of repair - but I think I eventually convinced them that the problem was UK-wide. About half an hour after finally ending the chat, the problem has gone away - so I'm assuming that a hamster somewhere has been fed 🙂 And this morning, the traceroute on my laptop (tethered to my phone) is finding its way to the right destination. Any insights you can offer from the issue log would be very interesting. Thank you for responding.

Re: Site not loading over O2 network

Oxonian — Wed, 02 Apr 2025 19:13:29 GMT

@Dave-O2

I presume you have seen the post by @iwilliams above ?

Re: Site not loading over O2 network

Dave-O2 — Thu, 03 Apr 2025 09:17:48 GMT

Thanks for the tag @Oxonian

@iwilliams i'm glad to see this has now been fixed 😊 I won't be able to share anything further on this, however if you need anything else, please let me know 👍

Re: Site not loading over O2 network

iwilliams — Thu, 03 Apr 2025 10:04:45 GMT

I had a call from a customer services rep - the fact that it was fixed was news to him, and everything he said suggested that he didn't really have a grasp of the problem. So I am wondering whether the troublesome bit of the network just got a scheduled reboot or something like that. I mean, I'm happy either way - just no longer convinced that this was through deliberate action.