topic Re: o2 switch up return in Pay Monthly

o2 switch up return

cmason92 — Wed, 26 Mar 2025 13:14:36 GMT

I done a switch up in december however i wasnt satisfied with the device for many reasons so i returned it. I then contacted o2 about the switch up bolt on and they'd confirmed that id be able to use it as of April. I have just checked my bill and it no longer states that i have o2 switch up. I spoke to someone in o2 in january who confirmed theyd put it back on my account, it showed in my february bill however it isnt showing in my march bill. I have contacted o2 who are now saying that i dont have it as it was re-added back on within 28 days after the switch return, however, the employee i spoke to confirmed that he'd done it. They're now saying they can't add it on as its outwith the 28 days. Does anyone know where i can go from here? As i was told it had been added back on but evidently, the person who told me they had done it, hadn't done it properly?

Thanks.

Re: o2 switch up return

MI5 — Wed, 26 Mar 2025 13:21:00 GMT

@cmason92

Try contacting O2 on one of the social media channels.

Re: o2 switch up return

cmason92 — Wed, 26 Mar 2025 13:59:42 GMT

I contacted them on facebook and they've been as much help as a chocolate teapot. Thanks anyway

Re: o2 switch up return

Oxonian — Wed, 26 Mar 2025 19:50:18 GMT

You could try a complaint @cmason92 :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250924+V0.2.comp.pdf

https://www.o2.co.uk/documents/456036/3782743/Customer+Complaints+code+250924+V0.2.comp.pdf

However, please bear in mind that it is taking O2 up to eight weeks to investigate and respond to complaints, so that is not a quick process. 👍