topic Re: Bill to mobile not working in Pay Monthly

Bill to mobile not working

MikeF — Tue, 25 Mar 2025 13:06:46 GMT

I have called and used the live chat about this several times as apple are saying that my limit has been reached, o2 say it hasn't but I am still unable to use this very useful service. A previous advisor said there looked to be a fault and logged something somewhere but there is no record of this and the call centre are absolutely clueless. Has anybody else had this issue before?

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Re: Bill to mobile not working

MI5 — Tue, 25 Mar 2025 11:54:51 GMT

@MikeF

O2 has limited everyone to £20 per billing cycle.

No one knows why and no one can fix it.

Re: Bill to mobile not working

MikeF — Tue, 25 Mar 2025 12:00:56 GMT

Good grief! and nobody at the contact centre knew this which does not surprise me.

Thank you

Re: Bill to mobile not working

MI5 — Tue, 25 Mar 2025 12:31:24 GMT

Me neither @MikeF 👍

Re: Bill to mobile not working

madasaf1sh — Tue, 25 Mar 2025 13:00:16 GMT

@MikeF

You might want to remove the Photo as it has your full name and address on show

Its completely FUBAR'd from my experience, as I always paid for Youtube Premium via Bill to Mobile, but it failed last month so had to pay by card, and this month it failed again with £0 spent.

I have given up on this Customer Experience update that means its FUBAR'd and no longer works. and CS just spout lies and BS so like many have given up..

Ops post flagged

Re: Bill to mobile not working

jonsie — Tue, 25 Mar 2025 13:02:03 GMT

Nothing shocks any more with customer service.....

Re: Bill to mobile not working

Cleoriff — Tue, 25 Mar 2025 13:16:28 GMT

Really getting worse by the day!!

Re: Bill to mobile not working

Enlli — Tue, 25 Mar 2025 13:38:29 GMT

Where is the £1 million a day going?

I can guess

Re: Bill to mobile not working

jonsie — Tue, 25 Mar 2025 13:49:04 GMT

It's certainly not going on improving coverage or customer service

We've said before that O2 need a massive cash investment or selling off

Re: Bill to mobile not working

MI5 — Tue, 25 Mar 2025 13:54:47 GMT

@Enlli wrote:
Where is the £1 million a day going?
I can guess

Shareholders pockets.

Re: Bill to mobile not working

madasaf1sh — Tue, 25 Mar 2025 14:18:04 GMT

@Enlli wrote:
Where is the £1 million a day going?
I can guess

Into Crapita and TeleNoPerformance's back pocket, they could spend £1m per day to bring CS back to the UK

Re: Bill to mobile not working

Enlli — Tue, 25 Mar 2025 15:51:44 GMT

@jonsie wrote:
It's certainly not going on improving coverage or customer service
We've said before that O2 need a massive cash investment or selling off

Well coverage has changed here. I've now got 5G Stand Alone. Problem at the moment is it's low band 700Mhz and data is slower than 4G in the same place!

Re: Bill to mobile not working

Dave-O2 — Thu, 27 Mar 2025 12:38:29 GMT

Afternoon @MikeF

So i can try and get to the bottom of this, can you please drop me a PM with the mobile number affected?