topic Re: Just adding a line, price isn't what I agreed in Pay Monthly

Just adding a line, price isn't what I agreed

Eddie_Baby — Sat, 01 Mar 2025 18:13:59 GMT

I just clicked from uswitch to an £8.99 contract, but the purchase screen is saying my bill will be £10.79 AND will increase from April by £1.80

This isn't correct.

The first month should be £8.99 and from April £10.79 ( which is a ridiculous 20% increase, thanks ofcom)

Re: Just adding a line, price isn't what I agreed

pgn — Sat, 01 Mar 2025 18:22:20 GMT

Your first bill after an upgrade (you did hit the check box for "upgrade", I trust?) is often odd, due to the month in advance billing O2 uses

You should contact O2 via Social Media to find out if there has been a mistake @Eddie_Baby

Either of these will work:

Re: Just adding a line, price isn't what I agreed

Eddie_Baby — Sat, 01 Mar 2025 18:25:46 GMT

It's not an upgrade. I clicked 'add a new number to my account' and went through the process as normal. I just don't want it to increase ANOTHER £1.80 on the next bill

How do you get that screenshot?

I see this

Re: Just adding a line, price isn't what I agreed

jonsie — Sat, 01 Mar 2025 18:23:52 GMT

It does warn you that the price will increase every April

How did you miss that?

Re: Just adding a line, price isn't what I agreed

pgn — Sat, 01 Mar 2025 18:25:33 GMT

@Eddie_Baby wrote:
It's not an upgrade. I clicked 'add a new number to my account' and went through the process as normal. I just don't want it to increase ANOTHER £1.80 on the next bill

Read the little bit at the bottom of the screenshot in my previous message, @Eddie_Baby - when does your billing cycle start and end?

Re: Just adding a line, price isn't what I agreed

Eddie_Baby — Sat, 01 Mar 2025 18:31:04 GMT

My usual bill is calculated on the 16th and takes at the start of the month

Re: Just adding a line, price isn't what I agreed

Eddie_Baby — Sat, 01 Mar 2025 18:33:26 GMT

I'm aware it increases from April. But it's march so I should get one month at £8.99 like the screenshot from @pgn

But the screenshot I've shared suggests it'll go up a FURTHER £1.80 in April

Re: Just adding a line, price isn't what I agreed

jonsie — Sat, 01 Mar 2025 18:58:53 GMT

On your new account it takes a couple of days to set up the billing.

So you pay for those days plus the first month in advance

The billing date won't be the same date as your other account

You’ll get your first bill within four days of joining O2, and you’ll be charged 14 days after you receive it. Your official billing date is usually the date you joined us, and it will be the same every month.

If you joined us on the 29th, 30th or 31st of the month, your official billing date will be the 1st of the following month. Your first bill will be pro rata, which means that we’ll charge you for one full month’s airtime, as well as any airtime you use in those first few days before your billing cycle starts.

Re: Just adding a line, price isn't what I agreed

Eddie_Baby — Sat, 01 Mar 2025 18:44:14 GMT

That doesn't answer my question in any way.

The screenshot I shared should say initial monthly cost £8.99.

Re: Just adding a line, price isn't what I agreed

jonsie — Sat, 01 Mar 2025 18:47:02 GMT

Re: Just adding a line, price isn't what I agreed

Eddie_Baby — Sat, 01 Mar 2025 18:52:25 GMT

Did you actually read my post?

"I just clicked from uswitch to an £8.99 contract, but the purchase screen is saying my bill will be £10.79 AND will increase from April by £1.80

This isn't correct.

The first month should be £8.99 and from April £10.79 "

But, as per the screen I've shared, it says my initial monthly cost is £10.79 with the Maltese cross indicating it'll go up £1.80 in April.

Re: Just adding a line, price isn't what I agreed

jonsie — Sat, 01 Mar 2025 19:03:06 GMT

The screenshot I posted is direct from USwitch website before it transfers you through to O2 to complete the transaction

Also read the bit underlined in blue on post number 6 taken directly from the O2 website

Re: Just adding a line, price isn't what I agreed

Enlli — Sat, 01 Mar 2025 19:05:48 GMT

Suggest you phone sales in the morning as we have no access to accounts here

message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) ,

X Twitter (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

Re: Just adding a line, price isn't what I agreed

madasaf1sh — Sat, 01 Mar 2025 19:06:02 GMT

@Eddie_Baby

It looks like uSwitch have sent through the incorrect data to o2, and the only people who can sort it are uSwitch

So that is where I would start, as its the offer made through them..

https://www.uswitch.com/about-us/contact-us/

Re: Just adding a line, price isn't what I agreed

Eddie_Baby — Sat, 01 Mar 2025 19:12:55 GMT

I understand this @jonsie

But the screen that shows the initial rental shouldn't show BOTH £10.79 (which is the advertised price plus the April increase) AND the text that says it'll go up £1.80 in April

Re: Just adding a line, price isn't what I agreed

jonsie — Sat, 01 Mar 2025 20:32:59 GMT

Sorry, the way I read it was that the April price was £10.79 which would include the £1.80 increase?

As said above, best to call the sales team