topic Re: Number Ported from EE in Pay Monthly

Number Ported from EE

RiyazPatel — Fri, 21 Feb 2025 13:57:40 GMT

I had my number ported on 07/2/25. There is a error where my number shows invalid to majority of the people that try call me.

What is wrong. I have tried reset network, reset phone but problem is still happening.

Please can someone help

Thank you

Re: Number Ported from EE

jonsie — Fri, 21 Feb 2025 14:07:16 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

Re: Number Ported from EE

garetc — Fri, 21 Feb 2025 17:40:57 GMT

Assuming anyone on O2 can call you but people on the other networking can't?

If so it'll be what's called a split port, only O2 can fix it so you'll need to try CS until you get through to someone who knows what they're doing.

When you get through it's quite easily fixed by them.

Re: Number Ported from EE

Oxonian — Sat, 22 Feb 2025 17:16:55 GMT

If you haven't solved this @RiyazPatel, I would be inclined to contact the social media team at O2 ; their details are in the guide that @jonsie has provided to you.

The social media team are based in the UK and have a reputation for resolving customer problems. 👍