topic Re: Cancelling Sim Only in Pay Monthly

Cancelling Sim Only

AlexP152 — Thu, 06 Feb 2025 13:45:59 GMT

Hi,

I moved over to O2 in November 2024 on a pay monthly SIM only deal for 24 months. Since moving over my signal is terrible where I live to the point where I cannot make or receive phone calls in the house without it cutting out or depending which room I'm in completely missing calls and they never come through. I checked the network coverage map before joining and it shows that there is full coverage in my location. I also raised a support call regarding this which O2 says there are no issues with the network.

My question is, if I cannot use my Sim to make and receive calls, is there a way to cancel my contract and move my number over to another network?

Thanks,

Alex

Re: Cancelling Sim Only

MI5 — Thu, 06 Feb 2025 13:59:12 GMT

@AlexP152

Only by paying up the full term

https://www.o2.co.uk/apps/my-network for help

Re: Cancelling Sim Only

AlexP152 — Thu, 06 Feb 2025 14:10:55 GMT

I thought this might be the case, but I just wondered if there was an option to waive the cancellation fee being that I am unable to use the SIM to make calls reliably.

Suppose the only other option is to reduce the plan down to the lowest amount and continue paying that, but I would ideally like to move my number to another provider.

Re: Cancelling Sim Only

Enlli — Thu, 06 Feb 2025 14:14:14 GMT

If you read the "How" guide above you will see it mentions WiFi Calling

Re: Cancelling Sim Only

MI5 — Thu, 06 Feb 2025 14:28:37 GMT

@AlexP152

You can also try reducing your network connection to 2g to make and receive calls as is usually reliable and stable.