topic Re: Terms and Conditions change in Pay Monthly

Terms and Conditions change

TMinfidel — Mon, 03 Feb 2025 15:04:54 GMT

Sorry to beat a no doubt dead horse, but I've received the email today about being moved to the new terms and conditions in March, and the change from price increases being based on RPI to being in pounds and pence.

The email says I can leave my contract withing 30 days, and implies I can do so with no early termination charge and to call O2.

"However, because of these changes, you have the right to end your airtime plan in the next 30 days. If you decide to cancel your airtime plan, you’ll need to either continue paying your device plan in the agreed monthly instalments or you can pay the remaining balance off in full (you must call us to arrange this). This is because your device plan is a separate loan agreement. "

I'm on SIM only so don't have a device agreement, but when I called today and spoke to three different people, all three said I would have to pay a termination charge.

Am I being thick and reading the email wrong, or are the agents not giving me the correct information?

Re: Terms and Conditions change

MI5 — Mon, 03 Feb 2025 15:10:39 GMT

@TMinfidel

It's not you being thick.

We've been asked to advise customers to call Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Terms and Conditions change

Enlli — Mon, 03 Feb 2025 15:52:17 GMT

Got mine today. Interesting that the new terms start the day my present contract ends!

I shall wait to see what USwitch will be offeing this year before I decide a move.

Re: Terms and Conditions change

MI5 — Mon, 03 Feb 2025 15:27:12 GMT

Yeah got my (updated) one today too. Likewise, I shall be checking uswitch at the end of the month.

Re: Terms and Conditions change

TMinfidel — Mon, 03 Feb 2025 16:02:53 GMT

Thanks, appreciate the help and quick replies. I'll give the payment management team a go.