topic Re: Another day, another O2 airpods failure in Pay Monthly

Another day, another O2 airpods failure

viridis — Mon, 03 Feb 2025 14:05:17 GMT

just gonna leave this here, pretty sure they are sending out the blank template for voucher codes now for the latest apple promo.

And yes my lad tried the code, no.. it doesn't work.

I assume virgin media now controls customer service as recently o2 have been awful at even the most basic stuff.

Anyone know how my lad can get his code?

Re: Another day, another O2 airpods failure

Enlli — Mon, 03 Feb 2025 14:09:00 GMT

Well customer services have been sliding slowly into the slough of despond since the Virgin joint venture.

Just when you think it can't get worse the launch a suprise

Re: Another day, another O2 airpods failure

madasaf1sh — Mon, 03 Feb 2025 14:22:03 GMT

@viridis

That is just poor coding by a DEV to pick up the voucher code via the API, see that all the time, even in SAP systems...

Should have been picked up by a QA but typical dev done quick and dirty...

I would reach out on Social Media and see what they have to say...

Re: Another day, another O2 airpods failure

MI5 — Mon, 03 Feb 2025 14:39:41 GMT

@Dave-O2 ?

Re: Another day, another O2 airpods failure

Dave-O2 — Mon, 03 Feb 2025 14:49:46 GMT

Thanks @MI5

@viridis Can you please drop me a PM with your lad's mobile number and I can see what I can find out 👍

Re: Another day, another O2 airpods failure

viridis — Mon, 03 Feb 2025 15:08:50 GMT

@Dave-O2 wrote:
Thanks @MI5

@viridis Can you please drop me a PM with your lad's mobile number and I can see what I can find out 👍

Sent. Thankyou

Re: Another day, another O2 airpods failure

JH13 — Tue, 04 Feb 2025 14:08:29 GMT

Hi - did this get resolved? I’ve had the same text message - online chat has told me that this is not the code , it’s is just an example of what to do when I receive the actual code within 30 days!!! Find this hard to believe!

Thanks

Re: Another day, another O2 airpods failure

viridis — Tue, 04 Feb 2025 15:51:58 GMT

Not yet resolved for my sons code.

Online chat will say anything to get you to go away if it's something they don't know about.

Re: Another day, another O2 airpods failure

Dave-O2 — Tue, 04 Feb 2025 16:00:24 GMT

Hey @JH13

Can you please drop me the mobile number linked to this offer via PM?

Re: Another day, another O2 airpods failure

kmy215 — Tue, 04 Feb 2025 16:07:27 GMT

i have the same issue - please can you help?

Re: Another day, another O2 airpods failure

Dave-O2 — Tue, 04 Feb 2025 17:11:53 GMT

Hello @kmy215

Can you please drop me a PM with the mobile number linked to this offer and I'll send this off for investigation.

Thanks

Re: Another day, another O2 airpods failure

JH13 — Thu, 06 Feb 2025 21:33:20 GMT

All sorted, thank you @Dave-O2 !!

Re: Another day, another O2 airpods failure

Dave-O2 — Fri, 07 Feb 2025 12:48:27 GMT

You're welcome @JH13 👍

I've also now updated the with this offer 😊