topic Re: Never Used sim in Pay Monthly

Never Used sim

Owen17 — Sat, 25 Jan 2025 21:49:55 GMT

I was 'forced' to take an O2 sim as part of a Virgin TV contract. The sim was never used and the old phone it was installed in has gone. The Virgin TV contract has finished and I have left them yet I'm still being billed by O2 for the sim and I'm with BT now. How do inform O2 that I wish to cancel their contract when they seems to be deliberately uncontactable? Any advice?

Re: Never Used sim

TallTrees — Sat, 25 Jan 2025 21:52:56 GMT

Read here @Owen17

Re: Never Used sim

MI5 — Sat, 25 Jan 2025 21:55:32 GMT

@Owen17

You will need either the phone number or account number and speak to O2.

Obviously you can't text for a PAC or STAC as neither are of any use to you.

Re: Never Used sim

TallTrees — Sat, 25 Jan 2025 22:01:04 GMT

Contact the social media teams @Owen17

You post in pay monthly so surely you must have the phone number and account number?

Re: Never Used sim

MI5 — Sat, 25 Jan 2025 22:05:29 GMT

Details in the guide I posted.

Re: Never Used sim

TallTrees — Sat, 25 Jan 2025 22:12:55 GMT

Yes as @MI5

Has posted for you @Owen17

Quick access to help you 😊 here

Contacting O2 on Social Media:

Active across all the main Social channels and you can get help from O2 on each of these:

Re: Never Used sim

MI5 — Sat, 25 Jan 2025 22:15:43 GMT

lol

Re: Never Used sim

TallTrees — Sat, 25 Jan 2025 22:16:53 GMT

True 👍

Re: Never Used sim

MI5 — Sat, 25 Jan 2025 22:22:39 GMT

🙄