topic Re: Woohoo S25 ultra and i can do online switch- oh, oh wait. in Pay Monthly

Woohoo S25 ultra and i can do online switch- oh, oh wait.

viridis — Thu, 23 Jan 2025 07:50:49 GMT

well, that's a bit of a monument to make people go all through that to try and pre order, only to blast this back at them.

I assume in store can still do switch up pre orders without this coming up

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

MI5 — Wed, 22 Jan 2025 20:02:55 GMT

From memory you can still pre order in store and pay a £50 deposit for the privilege @viridis .

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

madasaf1sh — Wed, 22 Jan 2025 20:10:15 GMT

@viridis

I have done many pre-orders in store with switch up, and its a lot less hassle than o2's fubar'd online processes and you usually get better service in store..

Good Luck...

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

Cleoriff — Thu, 23 Jan 2025 08:33:01 GMT

Nice to hear from you @viridis 🤗

Will you come back and let us know what happens instore?

We've already had a couple of queries about this.......

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

viridis — Fri, 24 Jan 2025 09:33:50 GMT

Well, its nice to pop in every now and then. Like visiting your old local pub lol.

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

viridis — Fri, 24 Jan 2025 09:35:40 GMT

Will go in store today, easiest option plus later down the line i won't get some BS about the device not being accepted (as its perfect and I don't trust o2 device evaluations online)

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

Cleoriff — Fri, 24 Jan 2025 10:29:29 GMT

@viridis wrote:
Well, its nice to pop in every now and then. Like visiting your old local pub lol.

Yeah....just without the beer 😂 Come back after your instore visit (with ID) and tell us the tale x

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

viridis — Sat, 25 Jan 2025 11:33:29 GMT

So, preorder switch up seems to have changed, and it's not great tbh.

No longer do you have to pay £50 up front (always better to keep a little extra in your pocket) but... and it's a big but...

You now preorder switch up in store, exactly how it is online. So you click on options, go through the motions get to the checkout and you now have 2 options after you arrange delivery of device to home or store.

1 send off device after new device arrives.

Sounds good, but as expected this option will throw up the same error people keep getting.

2 hand over your device at the point of preordering. I.e there and then. Meaning people will possibly be without a phone for the preorder period.

I mean I'm OK, I got home and slapped my sim straight into one of my other phones already signed in.... but.

Google now has on device 2fa which means people (after going without phone for a week) will get their shiny new phone, log into Google and the phone will say "please accept the sign in request on your [insert old phone here]" people won't be able to do that. The other options are to send a text (unavailable as the sim is in this phone so it's greyed out, or to use one of your Google keys, (which would be on your old phone)

Or to request help (takes 3-5 days)

My advice to anyone switching up on preorder, would be to make sure 100% you are logged into Google on another device, any device in order to allow account log in on the new phone.

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

MI5 — Sat, 25 Jan 2025 11:36:07 GMT

Good info @viridis

@Dave-O2 can this be extracted to make into a guide please?

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

Cleoriff — Sat, 25 Jan 2025 13:09:30 GMT

A few queries from me:

1) I presume you visited the Coventry store, so how certain can anyone be, that this 'palaver' is the same at every O2 store?

2) You say "My advice to anyone switching up on preorder, would be to make sure 100% you are logged into Google on another device, any device, in order to allow account log in on the new phone."

How do I know how long this 'Log Into Google' will last, before you are logged out again? (by google as you probably aren't using the logged in device?

3) Handing your phone over instore means you have to have a second device to put your sim in. Not everyone has a drawer full of old devices like you and @MI5 😂

Now you know I'm not being negative but do wonder how this will work for everyone?

Great advice though. xx

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

Oxonian — Sat, 25 Jan 2025 17:57:16 GMT

That's a very informative report @viridis ; convinces me to continue to buy handsets direct from the manufacturer. 👍

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

viridis — Sat, 25 Jan 2025 20:03:34 GMT

1, I asked them about the £50 deposit and retaining device as before, she said they can't do that anymore and this is how they do it now. It probably beneficial and easier for pre order bonuses as I can see the switch up and pre order on myo2 already.

2 if you're logged into another device like tablet, iPad, iPhone, you remain logged in until you sign out, allowing you to log into the new device and authorising it via 2 factor authentication

3. Exactly why I consider it to be much worse than the old option

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

Cleoriff — Sat, 25 Jan 2025 20:17:06 GMT

@viridis

Thanks for not laughing at any of my 'dumb' questions. (Particularly the one about google as I was unsure how long that login would remain 😂)

Folk just need to make sure they have a spare phone/device.

Great info. Thanks 😉

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

CorGre — Sat, 25 Jan 2025 22:25:32 GMT

Yeah point 1, I’ve had 3 different stores in Belfast confirm the £50 deposit is no longer an option.

curious, was never given the option of handing phone over at point of preorder as I can use my sim in my work dual sim.

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

Cleoriff — Sun, 26 Jan 2025 07:23:58 GMT

@viridis @CorGre

So we can agree that the £50 deposit for Switch up Pre-orders is no longer required.

Handing your phone over at point of pre-order seems to vary?

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

viridis — Sun, 26 Jan 2025 10:04:22 GMT

I imagine the option of handing over there and then was introduced purely because of the "red page of death" that happens when you try to switch up online and you're at the device limit. Without handing over in store, it's impossible to do a switch up preorder.

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

CorGre — Sun, 26 Jan 2025 10:07:51 GMT

This is my issue… at device limit, so my option is either wait until they launch and hope they have spare stock or hand phone over at point of preorder. Sliding towards hand over at point of preorder to get the better pricing, upgraded storage and reduced cost buds. Will just need to use my work phone as dual sim for hopefully few days.

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

Cleoriff — Sun, 26 Jan 2025 10:16:21 GMT

@viridis @CorGre

Yes, that now makes sense. (So you will need another handset, or a dual sim work phone. (to ensure you aren't without a device whilst waiting for your shiny new S25.)

Got it. 😂

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

gmarkj — Mon, 27 Jan 2025 10:09:43 GMT

This all sounds like another sterling idea and implementation from the Think Tank at o2 @viridis @CorGre @Cleoriff !

Re: Woohoo S25 ultra and i can do online switch- oh, oh wait.

CorGre — Mon, 27 Jan 2025 10:20:58 GMT

Agree, dont know why they removed the £50 deposit... made things ALOT easier.