https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778354#M287537 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5757901">@BeccaL1987</a>&nbsp;</P><P>A stac will cancel both her old contract and number.</P><P>If she wants to keep her number, she needs a PAC and it is for O2 to process either code, so they are talking rubbish.</P><P><LI-PRODUCT title="Guide: Migration &amp;amp; porting into O2" id="Guide061"></LI-PRODUCT>&nbsp;</P><P><LI-PRODUCT title="Guide: How to get your PAC [June 2021 Update]" id="Guide002"></LI-PRODUCT>&nbsp;</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Fri, 24 Jan 2025 14:48:53 GMT MI5 2025-01-24T14:48:53Z https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778351#M287535 <P>I have bought a new phone and SIM with O2 for my stepdaughter on my existing contract, and her old provider, Sky, have provided a STAC code that I am meant to give to O2 in order to stop the Sky services. I have phoned O2 four times in order to give them the STAC code, and each time they tell me it's not their responsibility to do it. But on Sky's website it says you have to give the STAC code to the new provider. I don't know what to do.&nbsp;</P> Fri, 24 Jan 2025 14:45:32 GMT https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778351#M287535 BeccaL1987 2025-01-24T14:45:32Z https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778354#M287537 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5757901">@BeccaL1987</a>&nbsp;</P><P>A stac will cancel both her old contract and number.</P><P>If she wants to keep her number, she needs a PAC and it is for O2 to process either code, so they are talking rubbish.</P><P><LI-PRODUCT title="Guide: Migration &amp;amp; porting into O2" id="Guide061"></LI-PRODUCT>&nbsp;</P><P><LI-PRODUCT title="Guide: How to get your PAC [June 2021 Update]" id="Guide002"></LI-PRODUCT>&nbsp;</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Fri, 24 Jan 2025 14:48:53 GMT https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778354#M287537 MI5 2025-01-24T14:48:53Z https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778355#M287538 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5757901">@BeccaL1987</a>&nbsp;</P><P>&nbsp;</P><P>You just need to persevere until you get a competent agent or contact o2 via social media. &nbsp;<LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P><P>&nbsp;</P><P><A href="https://x.com/@o2" target="_blank">https://x.com/@o2</A></P> Fri, 24 Jan 2025 14:49:03 GMT https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778355#M287538 madasaf1sh 2025-01-24T14:49:03Z https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778361#M287541 <P>That's what I thought. I want to cancel the Sky number, which is why I have the STAC code, but they won't process it.&nbsp;</P> Fri, 24 Jan 2025 14:55:31 GMT https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778361#M287541 BeccaL1987 2025-01-24T14:55:31Z https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778362#M287542 <P>Thank you, I'll try and contact them via X.</P> Fri, 24 Jan 2025 14:56:21 GMT https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778362#M287542 BeccaL1987 2025-01-24T14:56:21Z https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778363#M287543 <P>Keep on to them or use social media&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5757901">@BeccaL1987</a>&nbsp;</P><P class="">Facebook (<A href="https://o2uk.co/O2CFB" target="_blank" rel="noopener">https://o2uk.co/O2CFB</A>) , Twitter (<A href="https://o2uk.co/O2CTW" target="_blank" rel="noopener">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank" rel="noopener">https://o2uk.co/O2CIG</A>)</P> Fri, 24 Jan 2025 14:56:39 GMT https://community.o2.co.uk/t5/Pay-Monthly/STAC-Code/m-p/1778363#M287543 MI5 2025-01-24T14:56:39Z