topic Re: Switch up query in Pay Monthly

Switch up query

Anonymous — Thu, 23 Jan 2025 07:56:15 GMT

I'm reading so many conflicting posts. Can you pre order new devices for switch up in store? Eg the new S25 ultra?

I know previously you had to pay a £50 deposit

Re: Switch up query

MI5 — Thu, 23 Jan 2025 08:07:54 GMT

@Anonymous

As far as we know, yes, you can still pre order in store and pay the £50 deposit.

Re: Switch up query

madasaf1sh — Thu, 23 Jan 2025 08:08:45 GMT

@Anonymous

Best thing to do is go to a store, as we are all basing it on past experience and as none of us work for o2 we dont know if anything has changed.

You can try and call the store or pop in and ask, I wouldn't bother calling customer services.

Re: Switch up query

Anonymous — Thu, 23 Jan 2025 18:58:30 GMT

Thank you. I popped into store today.

Ended up pre ordering new phone, getting a tablet and still cheaper than what i am paying a month now.

There was just a £30 up front fee to pay for the phone

Re: Switch up query

CorGre — Thu, 23 Jan 2025 19:01:20 GMT

Did you pay the £50? I’ve been told I can’t pay the £50 and my switch up isn’t due until 30th January

Re: Switch up query

Emz891 — Thu, 23 Jan 2025 22:45:24 GMT

No I paid 30

Re: Switch up query

CorGre — Fri, 24 Jan 2025 11:58:34 GMT

Ahhh so you did the switch up and they will post device? I wanted to pay the £50 so phone was ordered in as my switch up not due until 30th January but they aren’t doing the £50 deposit now apparently