topic Re: Can I cancel my contract? in Pay Monthly

Can I cancel my contract?

Roland68 — Thu, 23 Jan 2025 16:44:28 GMT

I signed up with Kynex on the promise that the o" signal in Chester city was good. It is non existent so I need to cancel the contract as it was mi-sold.

Can you assist please.

Roland Martland

CEO

Executive Safety and Risk Services Ltd

***********

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Re: Can I cancel my contract?

Roland68 — Thu, 23 Jan 2025 14:33:18 GMT

O2 signal is non existent in Chester. The contract was miss sold!

Re: Can I cancel my contract?

MI5 — Thu, 23 Jan 2025 16:49:39 GMT

@Roland68

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

However, I suspect you need to address this with Kynex

Re: Can I cancel my contract?

madasaf1sh — Thu, 23 Jan 2025 16:59:59 GMT

@Roland68

You will need to contact the reseller who sold you the contract in this instance Kynex as you are not a direct customer of o2

And hope you are still within their change of mind policy.

https://kynex.co.uk/contact-us/

Re: Can I cancel my contract?

MI5 — Thu, 23 Jan 2025 17:25:23 GMT

Correct, however, if a business contract, there is no cooling off period.

That's how they get you tied in full term.

I fully expect that you will need this https://kynex.co.uk/complaints-procedure/

Re: Can I cancel my contract?

madasaf1sh — Thu, 23 Jan 2025 18:12:04 GMT

Depends if it’s a reputable company or not, not heard of Kynex as they deal with SMB’s but hopefully the op can get them to sort it out