topic Re: Updated O2 details - VM - HELP in Pay Monthly

Updated O2 details - VM - HELP

Crab — Mon, 20 Jan 2025 12:01:27 GMT

My VM contract expires in few months.

Have just updated O2 password etc. Cannot remember password for VM account to link. How can I link them otherwise. Or do I just wait for contract to end, then carry on with O2.

Re: Updated O2 details - VM - HELP

madasaf1sh — Mon, 20 Jan 2025 12:19:20 GMT

@Crab

You can only link them if you know the VM password and if you cant remember it or the email used on the VM side you will need to contact them on 0345 454 1000 and ask them to reset it.

Re: Updated O2 details - VM - HELP

MI5 — Mon, 20 Jan 2025 12:24:44 GMT

@Crab

I'm fairly certain that the linking of accounts has been suspended now.

Re: Updated O2 details - VM - HELP

Enlli — Mon, 20 Jan 2025 13:26:03 GMT

@MI5 wrote:
@Crab
I'm fairly certain that the linking of accounts has been suspended now.

It has. I can't even use the O2 /Virgin ID I used previously

Re: Updated O2 details - VM - HELP

MI5 — Mon, 20 Jan 2025 13:32:23 GMT

Thought I'd remembered correctly.

Re: Updated O2 details - VM - HELP

madasaf1sh — Mon, 20 Jan 2025 14:58:49 GMT

I didnt do it so never clicked on the button at the bottom of the page and when you click sign in it takes you to a coming soon page -- and all to confuse the customer even more...

Re: Updated O2 details - VM - HELP

MI5 — Mon, 20 Jan 2025 18:08:26 GMT

It came and went, just like lots of things with O2.