topic Moving from PAYG to Contract whilst requesting esim in Pay Monthly

Moving from PAYG to Contract whilst requesting esim

FD4321 — Thu, 16 Jan 2025 07:25:25 GMT

Long story short, O2 convinced me to take a contract as I had so many issues using O2 with PAYG in Europe. I have signed up for a contract, have the PDF in my inbox etc but I requested an esim via email because i won't be going home to the midlands for another few weeks, I am in London though, soon travelling to Europe again.

So my question, will they actually send the esim via email to the email i gave them to send up the contract? How long will that take? It's been nearly 24 hrs. Will I be able to set it up without know what my phone number is or having any other post from them O2?

Re: Moving from PAYG to Contract whilst requesting esim

MI5 — Thu, 16 Jan 2025 08:06:38 GMT

@FD4321

See guide here

For O2

If you're near an O2 store, go in with your passport and they should be able to connect you there.

Re: Moving from PAYG to Contract whilst requesting esim

Enlli — Thu, 16 Jan 2025 08:51:58 GMT

As you spend a lot of time in Europe just be aware of the fair usage Terms and Conditions

https://www.o2.co.uk/termsandconditions/mobile/roamfairuse

Particularly

Using our inclusive roaming services outside the UK for more than 63 days in any four-month period is what we consider to be unfair use. If you do this, we’ll send you a fair usage notification by text. If you continue to use these services after we’ve notified you, we’ll apply surcharges for further usage that we recognise as overage.

These surcharges are £3.50 per GB for data, 3.3p per minute for calls and 1p per text. The surcharges will appear on your next month’s bill. We’ll stop applying surcharges to your non-UK usage once the majority of your usage over the previous four months has been in the UK.

Re: Moving from PAYG to Contract whilst requesting esim

FD43210 — Thu, 16 Jan 2025 09:15:01 GMT

Sounds a trip to a shop, thank you @MI5 Just spoke with o2 on the phone and they told me I should wait for physical sim to arrive first and then do the process. Complete the opposite I was told by sales lady. But, thats how I have known it over the years, just doesn't work with my travel plan next few days.

@Enlli Thank you for sharing, I hope they give it 4 months, rather than based on first week of contract as id be in trouble...then again i haven't got a sim yet

i think ill be cancelling this order, o2 just too much faff, and back to vodafone where I had no issues for 25 years but it is pricier

Re: Moving from PAYG to Contract whilst requesting esim

MI5 — Thu, 16 Jan 2025 09:21:58 GMT

You have 14 days to cancel @FD4321

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device