topic Re: Change phone number in iPhone settings in Pay Monthly

Change phone number in iPhone settings

NickD39 — Thu, 09 Jun 2022 18:06:52 GMT

Hi all,

I have just joined O2 on a pay monthly contract. I have ported my old phone number across from my previous provider (three) and this took place today. The only issue I’m having is my ported number is not showing in my phones settings, it’s showing the temporary number O2 provided with my new SIM. I have tried to change this numerous times (Settings > Phone > My number) clicking save each time to no avail, I have also tried rebooting my phone without luck. Does anyone have any ideas? Thanks in advance.

Re: Change phone number in iPhone settings

MI5 — Thu, 09 Jun 2022 18:08:58 GMT

@NickD39

Try a sim swap for a new blank sim as there can be a conflict between the saved sim number.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Change phone number in iPhone settings

NickD39 — Thu, 09 Jun 2022 18:11:50 GMT

Thanks for your reply MI5. Do you mean asking them to send me a new blank SIM, and go through the process of transferring my old number again

Re: Change phone number in iPhone settings

MI5 — Thu, 09 Jun 2022 18:15:06 GMT

@NickD39

You just need to do a sim swap when you get the new sim

I've just had an idea on another thread which may work though. Try resetting your network settings first.

Re: Change phone number in iPhone settings

NickD39 — Thu, 09 Jun 2022 18:17:26 GMT

Ok, would you mind telling me how to reset the network settings please

Re: Change phone number in iPhone settings

MI5 — Thu, 09 Jun 2022 18:22:35 GMT

@NickD39

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. If you're using iOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

Re: Change phone number in iPhone settings

MI5 — Thu, 09 Jun 2022 18:24:44 GMT

@NickD39

Note that this will also erase any saved wifi passwords so make sure you have the ones you need.

Re: Change phone number in iPhone settings

NickD39 — Thu, 09 Jun 2022 18:26:09 GMT

Thanks MI5, that’s worked a treat - you’re a star. Many thanks, Nick

Re: Change phone number in iPhone settings

MI5 — Thu, 09 Jun 2022 19:10:12 GMT

You're welcome @NickD39

Re: Change phone number in iPhone settings

Lovina — Tue, 19 Sep 2023 18:13:16 GMT

Thank you!!! You’re a lifesaver!!

Re: Change phone number in iPhone settings

Trc1 — Sat, 11 Jan 2025 16:49:14 GMT

Resetting the network settings worked for me😀

Re: Change phone number in iPhone settings

MI5 — Sat, 11 Jan 2025 16:50:01 GMT

Good news