Lost Service

JRPILOT — Wed, 08 Jan 2025 22:39:24 GMT

Transferred to O2 in November. All fine till yesterday, then lost network access.
Customer Support via ano phone in Tesco Store couldn’t resolve immediately and had no explanation for loss of service.

This is my only means of contact with the outside world.

All solutions seem to be via MyO2 but to confirm ID one needs to receive a text - impossible with absence of service.

I called into the O2 Store in Aintree who said wait 24 hrs for connection.

However MyO2 had not been logged off so once home I checked and it said “ready to install” so hit install. Message said ok to do other activities via the phone.

Sinsequently message received “can’t install eSIM”.

************ now out of service and I’m all alone unable to do all those things I’ve become used to.

Can anyone get to thenootom of my problem and allow me to speak again?

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Re: Lost Service

MI5 — Thu, 09 Jan 2025 13:08:12 GMT

@JRPILOT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

topic Lost Service in Pay Monthly

Lost Service

Re: Lost Service