topic Re: Refresh Online in Pay Monthly

Refresh Online

Zoeieuk — Mon, 06 Jan 2025 14:14:36 GMT

Can anyone explain in simple terms how you upgrade via Refresh online? Reading the Ts & Cs it sounds as though I would have to send my phone for it to be checked over before being approved- are you therefore without a phone for however many days this takes plus then however long the delivery takes? Going into store isn't an option for me atm. Thanks!

Re: Refresh Online

MI5 — Mon, 06 Jan 2025 14:38:09 GMT

@Zoeieuk

If you mean switch up you send phone off after you receive the new one.

Re: Refresh Online

jonsie — Mon, 06 Jan 2025 14:41:04 GMT

And prepare yourself for issues getting the phone taken off your bill!

Re: Refresh Online

MI5 — Mon, 06 Jan 2025 14:45:06 GMT

@jonsie wrote:
And prepare yourself for issues getting the phone taken off your bill!

Without doubt.

In store is by far the safest way if at all possible.