topic Re: no service after porting number in Pay Monthly

no service after porting number

Aries007 — Tue, 10 Dec 2024 16:47:47 GMT

My number was ported in the morning and as soon as it happened I now have no service. Phone recognizes there is a sim and shows correct number. I went to O2 store and swapped to new sim but it hasn't resolved the problem yet

Re: no service after porting number

jonsie — Tue, 10 Dec 2024 17:10:51 GMT

Keep switching on/off

If nothing helps then a call to customer service is needed

use skype

Re: no service after porting number

Aries007 — Tue, 31 Dec 2024 22:33:27 GMT

It's been 21 days since I first reported this issue. After countless calls to support and speaking with managers there is still no solution. The worst customer service from all mobile phone providers. Instead of checking call history they go through same usual scripted messages over and over again and waste an hour time before they realize it's escalated to technical team (sometimes they call it technical team other times porting team). Every single time they tell me it's already escalated call us back in 24-48 hours. There is no urgency to resolve the problem and to top it off I'm already charged one month of bill for no service.

Re: no service after porting number

MI5 — Tue, 31 Dec 2024 22:41:49 GMT

make a complaint

Re: no service after porting number

Enlli — Wed, 01 Jan 2025 09:03:10 GMT

Leaving people cut off seems not to bother them judging by posts here and my own personal experience.

Re: no service after porting number

jonsie — Wed, 01 Jan 2025 10:47:15 GMT

2024 will best be remembered as the year O2 has finally and unofficially gone to the dogs

It's steadily gone downhill month upon month and year upon year!

Re: no service after porting number

Cleoriff — Wed, 01 Jan 2025 11:19:22 GMT

Although I expect we will see the 'poll full of lies' which states O2 are the best network.

It seems to happen annually!