topic O2 Open not working in Pay Monthly

O2 Open not working

Bob76 — Fri, 20 Dec 2024 08:36:11 GMT

Hi,

Just tried to apply O2 Open to my account and get the discount applied and upon clicking on the link in the website, I get forwarded to a webpage with the following error -

Sorry, there was a problem.

Spoke to the call centre in South Africa yesterday who recognised there was an issue and said it should be resolved in a hour or so but there is still an issue.

Cheers

Re: O2 Open not working

Cleoriff — Fri, 20 Dec 2024 09:04:06 GMT

@Bob76

Only O2 can sort this for you as we are just customers like you.

You need to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2

Re: O2 Open not working

pgn — Sat, 21 Dec 2024 13:22:24 GMT

Has to be done within the first 28 days of a new O2 Refresh contract, @Bob76 - following on from info in the guide above shared by @Cleoriff -

Specific guidance for Blue Light card discount here if that is what you have https://community.o2.co.uk/t5/Pay-Monthly/Read-here-to-learn-how-to-apply-a-Blue-Light-discount/m-p/1642221/highlight/true#M264796

All help best received from O2 via DM on X, as per the Contact O2 Guide also shared above.

Sometimes waiting a day or two after your new contract helps, as O2's systems update overnight (usually!).

Good luck!