topic Re: Cancellation in October in Pay Monthly

Cancellation in October

Lozzie84 — Thu, 19 Dec 2024 12:52:29 GMT

I cancelled my account in October via the chat, I have a reference number but this hasn't been actioned.

And I've had to pay for an extra month.

Please can someone help

Cleoriff — Thu, 19 Dec 2024 12:58:30 GMT

Chat are useless

Info here on cancellation

Lozzie84 — Thu, 19 Dec 2024 13:01:30 GMT

I don't want to take my number tho, I just want the account to close.

TallTrees — Thu, 19 Dec 2024 13:17:35 GMT

The guide given by @Cleoriff

needs to be read very carefully.

You don't need to keep your number.

Enlli — Thu, 19 Dec 2024 13:55:01 GMT

Do you have a phone with another supplier?

The get a STAC code from O2 as mentioned in the guide and give it to your present supplier.

Far safer than trusting O2

MI5 — Thu, 19 Dec 2024 17:08:12 GMT

Or is it your final bill @Lozzie84 ?

Always the final bill a month after cancellation.

You can get in touch with Payment Management team on 0800 902 0217

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