topic Re: Order delays in Pay Monthly

Order delays

John87 — Wed, 18 Dec 2024 17:33:25 GMT

I ordered iPhone 16 plus on the 10th of December and it hasn't arrived. On my O2 account say it's processing and it hasn't changed. I also phone twice with no much help there. Does anybody have the same problem.

Re: Order delays

Bambino — Wed, 18 Dec 2024 17:41:02 GMT

@John87 If you search on the community you will find that you're joining a long list of customers waiting for their phones. There was a warehouse issue that caused delays, but O2 also doesn't operate a live stock reporting system and never has. Your chances of getting what you ordered in a timely manner are very slim.

iPhone 16, iPad mini A17 Pro & Watch Series 10 Meg... - O2 Community

How to find help & contact O2: A Guide - O2 Community

Re: Order delays

garetc — Wed, 18 Dec 2024 18:20:07 GMT

There's been a couple of things that have delayed orders, even non-fulfillment items like porting or SIM swaps.

There was a warehouse issue, chemical leak? Also 360 has an issue where some orders are not being completed, I've been moaning about my number port and dead SIM on another thread 🙄

I was told by complaints they were hoping to have a resolution by 20th but that date could slip.

Re: Order delays

Timelordtrouble — Sat, 21 Dec 2024 07:10:02 GMT

I ordered my phone on 29th Nov and still don't have it. I don't mind the delay so much, it's the misinformation and lies from customer services I find appalling

Re: Order delays

pgn — Sat, 21 Dec 2024 07:47:49 GMT

It is the gift that keeps on giving, @Timelordtrouble - keep hassling O2 over one of the Social Media channels in here: - I find using X and DMs on same thread work well enough.

Good luck!

Re: Order delays

Cleoriff — Sat, 21 Dec 2024 09:56:00 GMT

What really sickens me about this fiasco is people who bought phones from O2 as Christmas presents are being given a real runaround. 'Not allowed to cancel as it's processing' is a new one on me.

Four weeks isn't processing, it's delayed!!

Pity O2 weren't upfront about delays (as I've seen on giffgaff). This would have given people the option to try elsewhere before Christmas.

Personally, I would take my custom somewhere else and return O2's offering if/when it arrives!!

Although. on the 21st December, it's probably all too late.

Well done O2, another fiasco, causing disappointment to many people!!

Re: Order delays

Oxonian — Sat, 21 Dec 2024 16:41:16 GMT

I couldn't agree more @Cleoriff ! 👍

Much agony could have been avoided if O2 were more open and honest about the situation. As @Timelordtrouble has articulated, it is not just the delay but also the lack of information that irritates many customers.

Re: Order delays

jonsie — Sat, 21 Dec 2024 16:50:32 GMT

It's the same old story every Christmas with O2

...although this situation seems to be happening week in and week out for all of 2024

Re: Order delays

cw322 — Mon, 30 Dec 2024 13:44:17 GMT

Yep same problem. I ordered a new upgrade at the end of November and have been repeatedly told (even just today 30 Dec.) that my "parcel is currently with DPD" etc. What's even more frustrating is that on 2 December an attempted delivery was made by DPD but I could not take the call in time (as I was working!) and so the phone went back to them.