topic Re: Delay in Deliveries in Pay Monthly

Delay in Deliveries

oseirose — Mon, 09 Dec 2024 13:23:34 GMT

hi i have placed an order for an iphone online on 2nd of december and till the day its showing as processing and estimated delivery date was 3rd and i did not get anything yet till today. Why i am facing the delay problem??

Re: Delay in Deliveries

MI5 — Mon, 09 Dec 2024 13:28:18 GMT

@oseirose

Currently a warehouse issue.

https://community.o2.co.uk/t5/Discussions-Feedback/Warehouse-incident/m-p/1770344

Devices should start to be sent out today

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Re: Delay in Deliveries

Leano — Wed, 11 Dec 2024 13:36:41 GMT

I'm the same, then was told the 9th. I've contacted customer support everyday and still no order update. Still stuck on processing

Re: Delay in Deliveries

Oscar221151 — Wed, 11 Dec 2024 14:17:11 GMT

Same I ordered one on 5th there is a issue been to shop be nice if gave you right information

Re: Delay in Deliveries

Oxonian — Thu, 12 Dec 2024 19:09:33 GMT

@Leano

@Oscar221151

You have a suggestion (above) to contact O2 via the social media route - the social media team are based in the UK and will give you more accurate information.

Please bear in mind @Oscar221151 that this is a customer to customer community - we are customers just like you. Hence, we try to give accurate information but can only pass on the messages that are relayed to us. 👍

Re: Delay in Deliveries

19891 — Thu, 12 Dec 2024 19:25:24 GMT

I placed an order on the 2nd aswel but still saying processing I phoned them today and asked if I will receive my order by Christmas and she said yes

Re: Delay in Deliveries

HB63 — Fri, 13 Dec 2024 14:23:09 GMT

I ordered on the 30 Nov and I’m still waiting. Tried contacting 02, tried social media and keep being told the same thing, over and over. I was advised that the delay began from 29 Nov orders and that they are dispatching the older orders first….. if that was the case surely they would have moved on to the 30th orders by now! I am frustrated, not only with the lack of information but the fact that there is no mention of delays on their sales web page and so I wonder if new sales are actually being delayed at all.

Re: Delay in Deliveries

Oxonian — Fri, 13 Dec 2024 19:22:07 GMT

A warm welcome to this O2 customer to customer community @HB63.

Based on other posts on this community, we can be reasonably sure that all sales, including new ones, are experiencing delays. 👍

Re: Delay in Deliveries

HB63 — Fri, 13 Dec 2024 21:41:31 GMT

@Oxonian Thank you for the welcome.

I certainly hope so, although I have seen a couple of posts on social media stating otherwise but they may just be wind ups.

Re: Delay in Deliveries

Oxonian — Sat, 14 Dec 2024 16:14:50 GMT

If you do a search of this forum @HB63, I am certain that you will find posts from those who are new to O2 and are still awaiting their devices. 👍

Re: Delay in Deliveries

HB63 — Sat, 14 Dec 2024 17:22:08 GMT

@Oxonian Yes I did look around, I think it’s mostly those of us whose orders were directly affected by the warehouse. I have tried getting a straight answer from customer service but clearly the staff havent been provided anything other than the copy and paste answers.

The advice was that they are delivering again from abt 6 days ago and are working on older orders first, as the problem started on the 29th I believe if that was actually true they would have been working on the 30th by now and I would at least have some idea of when I could expect my device. I think I need to accept that I may have been given incorrect information.

i realise that no one here has an answer but I do appreciate being able to vent a little and see that I’m not alone.

I will update when I receive my delivery.

Re: Delay in Deliveries

Oxonian — Sat, 14 Dec 2024 19:43:14 GMT

Thanks @HB63, hope to hear that you have your delivery sooner rather than later ; hopefully it will be worth waiting for ! 👍

Re: Delay in Deliveries

HB63 — Thu, 19 Dec 2024 15:29:20 GMT

Update. Hi, I finally received my phone yesterday from my order of the 30th Nov, then came the eSIM issues but was advised by 02 that I could simply use my existing sim so I’m all up and running.

Re: Delay in Deliveries

Enlli — Thu, 19 Dec 2024 16:42:26 GMT

@HB63 Good choice to stay with a plastic SIM there are all sorts of problems with O2 and eSIMs.

Those of us who are regular here have seen many horror stories