https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-early/m-p/1771543#M286972 <P>I’m wishing to upgrade early, but with the option to pay my old device monthly still along side the new device. It’s an upgrade and not a new connection however it will not let me pass the credit side, stating I have the max amount of pay monthly contracts? But when I choose to pay it off instead it’s completely fine and goes through?</P><P>&nbsp;</P><P>can someone explain this? Is the new device classed as a new connection if I carry on paying monthly for both? If so that doesn’t seem very fair and it’s not stated anywhere that I can see or is it a ploy to get us to pay the device instead?</P> Fri, 13 Dec 2024 18:31:09 GMT Gt-666 2024-12-13T18:31:09Z https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-early/m-p/1771543#M286972 <P>I’m wishing to upgrade early, but with the option to pay my old device monthly still along side the new device. It’s an upgrade and not a new connection however it will not let me pass the credit side, stating I have the max amount of pay monthly contracts? But when I choose to pay it off instead it’s completely fine and goes through?</P><P>&nbsp;</P><P>can someone explain this? Is the new device classed as a new connection if I carry on paying monthly for both? If so that doesn’t seem very fair and it’s not stated anywhere that I can see or is it a ploy to get us to pay the device instead?</P> Fri, 13 Dec 2024 18:31:09 GMT https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-early/m-p/1771543#M286972 Gt-666 2024-12-13T18:31:09Z https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-early/m-p/1771548#M286973 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5738226">@Gt-666</a>&nbsp;</P><P>The rules say you have to pay off the old device first.</P><P><LI-PRODUCT title="Guide: How does O2 Refresh work?" id="Guide017"></LI-PRODUCT>&nbsp;</P> Fri, 13 Dec 2024 18:50:14 GMT https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-early/m-p/1771548#M286973 MI5 2024-12-13T18:50:14Z