topic Re: Sim not received in Pay Monthly

Sim not received

samwardill — Tue, 10 Dec 2024 11:54:10 GMT

I ordered two new monthly contracts. Both were dispatched on 4th Dec. I only received one sim. I don't want to activate it yet and there is nothing printed on the package saying which order it is for. There seems to be no way to report a missing order. I don't actually know which order is missing. What can I do?

Re: Sim not received

Cleoriff — Tue, 10 Dec 2024 12:03:29 GMT

@samwardill

you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2

Track my order

Re: Sim not received

gmarkj — Tue, 10 Dec 2024 12:12:31 GMT

Get in touch with customer services @samwardill

Best way to do so is via social media (assuming you are on them) - links are in the guide below.

As for knowing which contract it is, they will need to know what the number on the sim is - so put it into a phone and call yourself.

Re: Sim not received

samwardill — Fri, 13 Dec 2024 12:16:36 GMT

I was hoping not to have to activate the sim just to know which one I am missing. It is a Christmas present.

Re: Sim not received

jonsie — Fri, 13 Dec 2024 12:32:28 GMT

It's always better to give an active sim

It's very stressful and difficult to get through to customer service Christmas day

Even more difficult than it is now...

Re: Sim not received

MI5 — Fri, 13 Dec 2024 13:20:44 GMT

Pay monthly sims are already activated by O2 before they are sent out.

Re: Sim not received

samwardill — Fri, 13 Dec 2024 15:55:26 GMT

@MI5 wrote:
Pay monthly sims are already activated by O2 before they are sent out.

I realise this. However, when I am giving a phone as a Xmas present, I want to give it with a packaged sim.

I assume my sim was activated on 4th Dec and I am paying for my contract but I am not able to use it as I have not received the sim. This does not really seem fair to me. In this case, as I said, it doesn't matter too much as I hadn't planned to use it. But, as a process, it seems flawed.

Re: Sim not received

Oxonian — Fri, 13 Dec 2024 18:55:44 GMT

I have never experienced this personally @samwardill, but I have seen posts on here suggesting that O2 will, if requested, give a credit for the period from when the contract is taken out to when the SIM is delivered.

Hence, once you have the SIM, a call to customer service might be beneficial :-