topic Re: O2 is charging me "Web Daily" allowance data even though I have a rolling plan in Pay Monthly

O2 is charging me "Web Daily" allowance data even though I have a rolling plan

jschoete — Fri, 13 Dec 2024 09:38:54 GMT

I have the 15£ rolling plan with O2 set up for 2 months now. I received two notifications on my phone:

O2 Message

O2: Hello. You'll only pay up to £2 for using data on your phone today.

and

O2 Message

O2: You've used £2 worth of data on your phone today, but you won't be charged for any more. Your Web Daily allowance of 100MB runs out at midnight.

I checked the O2 app and indeed my Balance went from 5£ to 3£. What's weird is that I do not see any information about my rolling plan on the app, although I have multiple emails confirming I indeed have a rolling plan. These emails confirm that my rolling plan got renewed automatically without issue last month for example. This month though, I only received the email saying "We'll soon be taking payment for your Rolling plan" without the actual confirmation like last month that says "We've renewed your Rolling plan".

When I first started with O2 a couple of months ago, I had some issues with mobile data and calling in Italy, which took weeks for O2 to settle, and I also changed from Pay-As-You-Go to a rolling plan during that time. Is there something going wrong on O2's end?

Re: O2 is charging me "Web Daily" allowance data even though I have a rolling plan

MI5 — Fri, 13 Dec 2024 11:16:52 GMT

@jschoete

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445.
Thanks

Re: O2 is charging me "Web Daily" allowance data even though I have a rolling plan

jschoete — Fri, 13 Dec 2024 13:25:41 GMT

Yeah, they're not answering on the social networks.

Re: O2 is charging me "Web Daily" allowance data even though I have a rolling plan

pgn — Fri, 13 Dec 2024 13:44:07 GMT

Persist, @jschoete - they may need three or four nudges to get their attention.

If using X, use the DM link in the - similarly, for FB, use the Messenger link, both near the middle of the guide linked above.

Use just one - it is the same team that mans all four social media platforms from O2. Good luck!

Re: O2 is charging me "Web Daily" allowance data even though I have a rolling plan

MI5 — Fri, 13 Dec 2024 14:08:33 GMT

@jschoete wrote:
Yeah, they're not answering on the social networks.

Try calling 4445 as mentioned @jschoete