topic Re: Refund following a recharge error in Pay Monthly

Refund following a recharge error

OD2 — Mon, 09 Dec 2024 18:39:39 GMT

Good evening,I’m sending this request because i need help to cancel 10£ of pop up.

I validated a payment of £10 for a monthly package. And it took several minutes without me receiving the confirmation and activation of the package. While the £10 was debited. Believing that the payment had not passed I remade a recharge of £10 in top up by mistake. Now I want to cancel the top up of £10, because finally I received the confirmation of the activation of the £10 monthly package. Please give me a solution to cancel the top up and receive the refund on my card.

Re: Refund following a recharge error

jonsie — Mon, 09 Dec 2024 18:46:24 GMT

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

Re: Refund following a recharge error

MI5 — Mon, 09 Dec 2024 19:10:25 GMT

@OD2

There's no refunds on PAYG top ups.

The money will remain as credit and be taken to renew your bundle next month.