topic Re: Help with bill in Pay Monthly

Help with bill

Paul820 — Sun, 08 Dec 2024 17:50:12 GMT

I switched up to a new contract in Oct with 6month free airtime, got the 2nd bill today and have been charged for airtime but with only a 25% O2 Open discount and not 100% that I signed up for, why would this be? I can't make sense of it.

I called CS and they said the system has chosen the discount that benefits me more?? Basic math tells me 100% off benefits me more than 25% off.

Re: Help with bill

MI5 — Sun, 08 Dec 2024 17:52:28 GMT

@Paul820

Doesn't surprise me these days at all.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Help with bill

Bambino — Sun, 08 Dec 2024 17:53:08 GMT

@Paul820 This is a customer community. Nothing anyone here can do to help. You can try again in the hope you get someone from customer service with a working brain cell:

How to find help & contact O2: A Guide - O2 Community

Re: Help with bill

Paul820 — Sun, 08 Dec 2024 18:26:41 GMT

Thanks. I Have DM O2 via X.

Re: Help with bill

Paul820 — Sun, 08 Dec 2024 18:26:59 GMT

Thanks. I Have DM O2 via X

Re: Help with bill

MI5 — Sun, 08 Dec 2024 18:31:23 GMT

Out of interest @Paul820

How much is your airtime bill and over how long?

Re: Help with bill

madasaf1sh — Sun, 08 Dec 2024 19:14:22 GMT

@Paul820

You can't have both discounts its one or the other on the 6months free airtime, from what I recall reading, think it was a thread on here, or was somewhere else..

Re: Help with bill

Paul820 — Sun, 08 Dec 2024 21:51:30 GMT

It's supposed to be free for 6month but I have been charged 29.99 minus a 7.50 discount. This is the first full month's bill for this contract so only just noticed it.

Re: Help with bill

Paul820 — Sun, 08 Dec 2024 21:52:19 GMT

I can't understand why the O2 open is on there though, it was on my previous contract before switching up.

Re: Help with bill

MI5 — Sun, 08 Dec 2024 22:01:34 GMT

@Paul820 wrote:
It's supposed to be free for 6month but I have been charged 29.99 minus a 7.50 discount. This is the first full month's bill for this contract so only just noticed it.

@Paul820

Over 24 months that works out at £539 either way, so you are no better or worse off whichever discount you get. If your contract is over 36 months, you are saving loads more by having the 25% off monthly.

Re: Help with bill

pgn — Sun, 08 Dec 2024 22:23:34 GMT

@Paul820 wrote:
It's supposed to be free for 6month but I have been charged 29.99 minus a 7.50 discount. This is the first full month's bill for this contract so only just noticed it.

The first bill after changing contract is an amalgamation of items from previous contract and from new contract - see if it evens out in next month's bill. (As an example, I went from a 10GB, double data for 24months on purchase and Volt double on the 10GB base, to a 40GB base, doubled with Volt to 80GB - my first bill showed I had used 36.xxGB of 120GB because of the end-dates of doubledata and how Volt applied itself - after first bill, all stabilised and I see 40GB base plus Volt 40GB, total 80GB. Discounts may also appear wonky on that crossover bill, @Paul820. If you had O2Open previously, that will clear down next month, so long as you have not reapplied for it . Good luck!

Re: Help with bill

Paul820 — Sun, 08 Dec 2024 22:41:53 GMT

This is the 2nd bill so the first full bill on the account 😞

Re: Help with bill

pgn — Sun, 08 Dec 2024 22:43:18 GMT

Then continue to pester O2 via X DMs, @Paul820 - something's clearly amiss. Good luck!

Re: Help with bill

Paul820 — Sun, 08 Dec 2024 22:46:09 GMT

@MI5 wrote:
@Paul820 wrote:
It's supposed to be free for 6month but I have been charged 29.99 minus a 7.50 discount. This is the first full month's bill for this contract so only just noticed it.
@Paul820
Over 24 months that works out at £539 either way, so you are no better or worse off whichever discount you get. If your contract is over 36 months, you are saving loads more by having the 25% off monthly.

Thanks for the calculation, I was planning on just using it for the first 3 months and then use switch up. I'm thinking of moving away from them as well, too many problems in the last few months I have had with them. Think I'll switch up and use my 14 day cancellation when my switch is due.

Re: Help with bill

MI5 — Sun, 08 Dec 2024 22:48:37 GMT

No worries @Paul820

Good luck either way.