topic Re: Charge to mobile in Pay Monthly

Charge to mobile

theashjordan — Sat, 07 Dec 2024 15:56:35 GMT

I always use my charge to mobile for App Store purchases and in app purchases.

I used to be able to spend up to £200 and I have never had any issues. Recently, despite my limit being set to £300 I am only able to charger up to £20.

o2 have confirmed there are no restrictions and appear to be dumbfounded by the issue.

Has anyone here experienced this issue recently and/or have a solution.

Re: Charge to mobile

pgn — Sat, 07 Dec 2024 16:14:09 GMT

should help you, @theashjordan - good luck!

Re: Charge to mobile

theashjordan — Sat, 07 Dec 2024 16:29:15 GMT

Hi, as mentioned above I have no restrictions and my spend limit is set to £300 I also have no spend cap. The guide you provided all the steps have already been followed.

I had no issues spending previously ie App Store purchases. However, recently I am being prevented from spending no more than £20. O2 customer services maintain there stance there are no restrictions and I should be able to spend up to £300.

Re: Charge to mobile

pgn — Sat, 07 Dec 2024 16:35:05 GMT

Reach out to O2 via Social Media for them to check, @theashjordan - the best links to use, and prompt them periodically until an agent engages with you, are:

Re: Charge to mobile

madasaf1sh — Sat, 07 Dec 2024 16:35:18 GMT

@theashjordan

You are not the only one, my account is the same it has been restricted down to the same as you... and customer service are the usual tell you what you want to hear..

The link that @pgn linked to is a waste of time as it doesnt work, just errors...

I just gave up in the end....

Re: Charge to mobile

MI5 — Sat, 07 Dec 2024 16:37:01 GMT

@theashjordan

Try messaging O2c on the socials.

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Charge to mobile

pgn — Sat, 07 Dec 2024 17:02:10 GMT

@madasaf1sh wrote:
The link that @pgn linked to is a waste of time as it doesnt work, just errors...

I just gave up in the end....

Funnily, a lot of the MyO2 on-line weirdness I was having after the ill-fated and dreadfully-executed 360 migration has disappeared since I "upgraded" to SIMO recently, @madasaf1sh - and only my account, no linked devices or other PAYGs etc, in my MyO2.

Perhaps there should be a "reset and realign" that O2 can apply to badly-behaving MyO2 accounts... 🤔

Re: Charge to mobile

theashjordan — Mon, 09 Dec 2024 06:08:21 GMT

So you’re only able to spend up to £20 too?

I did receive an email to say my limit was £300 and I checked for bars and there are none.

when did this happen to you? It happened to me at the start of November

Re: Charge to mobile

theashjordan — Mon, 09 Dec 2024 06:11:09 GMT

It may have something to do with the migration of there services recently and it’s an unidentified issue.

my query is with the back office team allegedly.

Re: Charge to mobile

Cleoriff — Mon, 09 Dec 2024 07:00:27 GMT

@theashjordan

I expect yours is the same as others on here, with it happening as you were migrated to the 360 billing platform. This has caused multiple problems for everyone. I don't have a spend cap so I'm not affected.

@Kei-M_O2can this be reported please?

Re: Charge to mobile

madasaf1sh — Mon, 09 Dec 2024 08:07:08 GMT

Yeah, it happened around the same time, and to be honest I have had bigger issues with o2, to even be bothered to get this fixed once and for all.

o2 at the moment seem to be doing everything they can to annoy and alienate loyal customers, and this has been fed back to some of the more responsive teams....

Re: Charge to mobile

theashjordan — Tue, 10 Dec 2024 17:01:23 GMT

It’s funny you say this because weirdly enough I’ve had so many issues this year that they’ve been so unhelpful with or it’s taking months to resolve. There response times are awful at the moment too.

For a period of about 2 months I was unable to make or receive phone calls as well as send and receive texts but my data worked and no one could figure out the issue it took that entire time for someone to go hey let’s send you a new SIM card and surprise the issue was fixed.

I get a sense that customer services are a little clueless at the moment.

Re: Charge to mobile

Cleoriff — Tue, 10 Dec 2024 20:13:52 GMT

@theashjordan wrote:

I get a sense that customer services are a little clueless at the moment.

@theashjordan

With the VM merger, many staff were made redundant. It's no excuse but one of the reasons why CS can't be assed to sort out issues. Combine that with a lack of knowledge and you get chaos.

We tend to advise customers now to contact O2 social media staff who are based in the UK.

Problem is, if you are of a certain age, you may not have a social media account and don't want to bother with all that 'new stuff' So it's a catch 22.

Re: Charge to mobile

Dave-O2 — Thu, 24 Apr 2025 10:06:03 GMT

Morning @theashjordan

Sorry to bump an old thread, if you're still facing the same issue can you please drop me a PM with your mobile number?

Thanks