topic fraud in Pay Monthly

fraud

vick1 — Tue, 03 Dec 2024 13:30:14 GMT

our O2 phone is my husband's and he is out. I've been rung by someone purporting to be from O2 who told me about switching SIM cards tomorrow and that I would receive a code. When I received your code I gave it to the man on the phone before I noticed your strict instructions not to do so. The phone number is [MOD EDIT: Removed]. I can be reached on [MOD EDIT: Removed]

Re: fraud

Oxonian — Tue, 03 Dec 2024 19:29:36 GMT

That is almost certainly a scam @vick1, as O2 do not "cold call" customers.

The way forward is described in many threads on this community, such as :-

Solved: Fraud ? - O2 Community

https://community.o2.co.uk/t5/Pay-Monthly/Fraud/m-p/1588633

In particular :-

Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

If you think you’ve been the victim of fraud – whether that’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email – there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions
Change your account and online account passwords
Forward fraudulent texts to us for free on 7726 and we’ll look into them
Contact Action Fraud on 0300 123 2040
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract with us using their details
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
Please also remove the link to stop others clicking on it.

Re: fraud

MI5 — Tue, 03 Dec 2024 19:45:32 GMT

I answered this earlier before it was removed by the mods.

Re: fraud

pgn — Tue, 03 Dec 2024 19:51:55 GMT

Looks like they moved it and left your answer hanging...

Re: fraud

MI5 — Tue, 03 Dec 2024 20:04:04 GMT

Floating around in the ether

Re: fraud

Oxonian — Wed, 04 Dec 2024 20:16:10 GMT

@MI5 wrote:
I answered this earlier before it was removed by the mods.

How strange @MI5, but at least you answered it above in spirit ; the post that I referenced and copied and pasted from was one of yours ! 👍