topic I cannot make calls and when someone tries to call me it says my number is not recognised in Pay Monthly

I cannot make calls and when someone tries to call me it says my number is not recognised

Welshy1921 — Sun, 01 Dec 2024 18:20:39 GMT

I have paid my bill but for some reason I cannot make calls at all. I can however receive texts etc. I suffer with my mental health and now i cannot keep in contact with anyone by my mobile. help needed please.

Re: I cannot make calls and when someone tries to call me it says my number is not recognised

MI5 — Sun, 01 Dec 2024 18:24:17 GMT

@Welshy1921

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here #Guide: How to Pay Your Bill (Airtime & Device Plans)

Use Skype to call for free

Re: I cannot make calls and when someone tries to call me it says my number is not recognised

madasaf1sh — Sun, 01 Dec 2024 18:26:16 GMT

@Welshy1921

You will need to use Skype ( ) and contact o2 on 0800 902 0217 as there is nothing anyone can do from this customer to customer community.. or borrow a phone

If you paid a bill late it can take 24-48hrs for any restrictions to be removed,

Re: I cannot make calls and when someone tries to call me it says my number is not recognised

MI5 — Sun, 01 Dec 2024 18:27:07 GMT

Good luck @Welshy1921

Let us know if we can help further.