topic Re: Cannot get internet connection when not on wifi in Pay Monthly

Cannot get internet connection when not on wifi

MS01 — Sun, 01 Dec 2024 04:42:32 GMT

Why can I not get connection for internet whilst not on Wi-Fi?

Re: Cannot get internet connection when not on wifi

pgn — Sun, 01 Dec 2024 07:31:29 GMT

@MS01 - take a look here to troubleshoot:

Make sure you are up to date with your bills, as O2 will cut you off if you miss a couple in a row.

If you need more help: has the ways to reach O2.

Good luck!

Re: Cannot get internet connection when not on wifi

Oxonian — Sun, 01 Dec 2024 18:19:13 GMT

This app is referenced in the guides provided to you @MS01 ; please try it as it is quite useful :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

Re: Cannot get internet connection when not on wifi

MI5 — Sun, 01 Dec 2024 18:25:52 GMT

@MS01

Make sure mobile data is on and that your apps have permission to use data if using an iPhone.

Re: Cannot get internet connection when not on wifi

kelso62 — Mon, 02 Dec 2024 17:04:20 GMT

It’s a crap network that’s why I’m leaving

Re: Cannot get internet connection when not on wifi

MI5 — Mon, 02 Dec 2024 17:06:51 GMT

Harsh, but true.....

Re: Cannot get internet connection when not on wifi

jonsie — Mon, 02 Dec 2024 17:15:55 GMT

There is a reason(s) for that....