https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-tariff/m-p/1767691#M286121 <P>It's a misleading message.</P><P>Go into MyO2 and check if you have the bolt on. If not give them a ring</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Sat, 30 Nov 2024 17:46:04 GMT Enlli 2024-11-30T17:46:04Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-tariff/m-p/1767689#M286120 <P>I have just changed my tariff to sim only. I received an email to say my travel zone has been removed. Under tariffs it says if I have a 100GB data plan I should retain this. My new tariff is over 100 so not sure why it has been removed?</P> Sat, 30 Nov 2024 17:42:41 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-tariff/m-p/1767689#M286120 Sarah-R 2024-11-30T17:42:41Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-tariff/m-p/1767691#M286121 <P>It's a misleading message.</P><P>Go into MyO2 and check if you have the bolt on. If not give them a ring</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Sat, 30 Nov 2024 17:46:04 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-tariff/m-p/1767691#M286121 Enlli 2024-11-30T17:46:04Z https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-tariff/m-p/1767697#M286122 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5726733">@Sarah-R</a>&nbsp;</P><P>When you change tariffs the bolt ons you had are removed from the old tariff, which is what the email relates to.</P><P>They are then added to your new tariff.</P><P>It's just the way the system processes changes.</P> Sat, 30 Nov 2024 18:03:21 GMT https://community.o2.co.uk/t5/Pay-Monthly/Sim-only-tariff/m-p/1767697#M286122 MI5 2024-11-30T18:03:21Z