topic Re: Phone bill date in Pay Monthly

Phone bill date

Chloe07 — Thu, 28 Nov 2024 17:39:30 GMT

I have tried change when my bill comes out my bank but won’t let me change it. Currently the money comes out on the 16th of each month and I would prefer it to come out with my other bills at the start of each month

Re: Phone bill date

jonsie — Thu, 28 Nov 2024 17:46:48 GMT

You can change it under the billing section of My O2

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Phone bill date

gmarkj — Fri, 29 Nov 2024 09:11:21 GMT

There is not enough time for the revised date to work through all the systems before it would be due @Chloe07

Try again just after your next bill is taken, or see if the payment management team can do something "outside the box".