topic Re: Changing from eSIM to plastic SIM in Pay Monthly

Changing from eSIM to plastic SIM

Alison02 — Tue, 26 Nov 2024 21:07:02 GMT

I’m an existing O2 customer and have upgraded my phone. I want to keep my existing number but my old phone was an eSIM and my new phone has been sent with a plastic SIM. I’ve added all my data, apps etc to the new phone but can’t get the SIM to work to make calls. How do I move my number and tariff from my old eSIM phone to my new phone with a plastic SIM?

Re: Changing from eSIM to plastic SIM

MI5 — Tue, 26 Nov 2024 21:11:31 GMT

@Alison02

By doing a sim swap

Re: Changing from eSIM to plastic SIM

Alison02 — Tue, 26 Nov 2024 21:18:14 GMT

Thank you for your help, that seems to have done the trick! Just waiting for the new SIM to become active now, thank you

Re: Changing from eSIM to plastic SIM

MI5 — Tue, 26 Nov 2024 21:18:58 GMT

You're welcome