topic Charges abroad in Pay Monthly

Charges abroad

Batfink2009 — Sun, 24 Nov 2024 14:22:34 GMT

Hello

I purchased a dual sim from Mobi matters which I have been using whilst in America. I would therfore like to know how o2 have charged me travel bolt ons equating to £30 for this billing period?

I have also looking at my online account been charged £6 today already by o2 when I am still in the hotel and on their WiFi plus on my other sim from mobi matters??

How is this possible?

Re: Charges abroad

Enlli — Sun, 24 Nov 2024 14:43:13 GMT

A number of reasons as to why this has happened.

The main one to cause this is the failure to disable voicemail BEFORE leaving.

When a call is not answered or your phone is unavailable then that call is diverted back to your voicemail in the UK. This would trigger the £6 as any use will do this.

Re: Charges abroad

jonsie — Sun, 24 Nov 2024 15:09:47 GMT

also need to disable mobile data for the O2 sim