topic Re: Data usage / tariff change in Pay Monthly

Data usage / tariff change

cherrymac1973 — Fri, 22 Nov 2024 16:49:48 GMT

Hi,

I have been on a pay monthly for ages with 2gb data allowance which I very rarely used.

I changed to a sim contract today with data allowance of 30gb. Within a few hours I have used over 2gb of data, more than I usually use in a month.

Any ideas how this could be?

Frances

Re: Data usage / tariff change

MI5 — Fri, 22 Nov 2024 16:59:57 GMT

@cherrymac1973

How are you concluding your data usage?

If from your MyO2, does it tally with what your phone is reporting?

Re: Data usage / tariff change

cherrymac1973 — Fri, 22 Nov 2024 17:06:50 GMT

No idea what that means. I am checking usage in my O2 as I always do so direct comparison?

Re: Data usage / tariff change

MI5 — Fri, 22 Nov 2024 17:13:20 GMT

@cherrymac1973

Your phone has a setting that tells you how much data has been used each day, however, your data allowance showing in your MyO2 will be pro rata for the first month whilst the change goes through the system.

Re: Data usage / tariff change

cherrymac1973 — Fri, 22 Nov 2024 17:30:07 GMT

Thanks for your help. Doesn't give me daily data but I will see how it goes..

Just a bit worried I've wasted my time changing the tariff

Re: Data usage / tariff change

MI5 — Fri, 22 Nov 2024 17:40:40 GMT

What phone @cherrymac1973

Re: Data usage / tariff change

cherrymac1973 — Fri, 22 Nov 2024 18:25:58 GMT

Galaxy a20e

Re: Data usage / tariff change

MI5 — Fri, 22 Nov 2024 18:33:29 GMT

Go into settings >data use and you can adjust the settings to display usage between certain dates or by day @cherrymac1973