topic Re: Not able to call on my phone in Pay Monthly

Not able to call on my phone

Lesley87 — Wed, 20 Nov 2024 11:22:58 GMT

Hi, my phone since yesterday l’m not able to call it shows a message which says call failed and don’t have internet service

Re: Not able to call on my phone

jonsie — Wed, 20 Nov 2024 11:25:07 GMT

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

Re: Not able to call on my phone

MI5 — Wed, 20 Nov 2024 11:25:09 GMT

@Lesley87

Most likely a sim failure.

Pop in store with photo ID for a free replacement.

https://www.o2.co.uk/apps/my-network

Re: Not able to call on my phone

Lesley87 — Wed, 20 Nov 2024 11:26:00 GMT

Can someone please assist me

Re: Not able to call on my phone

MI5 — Wed, 20 Nov 2024 11:26:52 GMT

See above @Lesley87