topic Re: O2 Family Plan in Pay Monthly

O2 Family Plan

asohotra — Mon, 18 Nov 2024 12:48:49 GMT

I renewed my 3xSim only 12 month contracts in September 2024. On 14th September 2024, I texted LOYALTY to 21500, giving the numbers associated with my account. I was told by text that I would get a reply within 3 working days. When I got my bills this month the 2 numbers that should have the 20% Family Plan discount have had this done which would be the same for October. How can this discount be applied?

Re: O2 Family Plan

madasaf1sh — Mon, 18 Nov 2024 12:55:07 GMT

@asohotra

You will need to speak to o2, and query it direct with them, as no one here can assist

Also check this guide

Re: O2 Family Plan

asohotra — Mon, 18 Nov 2024 12:58:54 GMT

I have already spoken with O2 directly and they cannot do anything.

Re: O2 Family Plan

MI5 — Mon, 18 Nov 2024 14:22:34 GMT

I guess that's your answer then.

Another customer screwed over.........

Re: O2 Family Plan

Oxonian — Mon, 18 Nov 2024 20:25:00 GMT

If you @asohotra have spoken to Customer Service by telephone, I suggest that you try messaging O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

I cannot promise success but the social media team are based in the UK and have a strong record for solving customer problems. It is worth a try ! 👍

Re: O2 Family Plan

MI5 — Mon, 18 Nov 2024 20:29:16 GMT

As more than 28 days have passed, O2 won't budge.

It really should have been chased up sooner.

Re: O2 Family Plan

madasaf1sh — Mon, 18 Nov 2024 20:44:21 GMT

Shame we had already shared all the contact details for o2... so YAPP

Re: O2 Family Plan

MI5 — Mon, 18 Nov 2024 20:45:43 GMT

Just think of the monthly rewards.....

Re: O2 Family Plan

jonsie — Mon, 18 Nov 2024 21:38:14 GMT