https://community.o2.co.uk/t5/Pay-Monthly/Refund-delayed/m-p/1763267#M285135 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5713001">@norefund2024</a>&nbsp;</P><P>&nbsp;</P><P>Mine have all taken under 14days to be process, but if done by the Call Centre and over a certain amount it needs to be approved by a Line Manager or the Payments Team, and thus it can take 14days or so to be processed and every time the send the request again to resets the clock...</P><P>&nbsp;</P> Thu, 14 Nov 2024 17:46:02 GMT madasaf1sh 2024-11-14T17:46:02Z https://community.o2.co.uk/t5/Pay-Monthly/Refund-delayed/m-p/1763259#M285132 <P>Hi</P><P>Has anyone else found issues with delays in receiving a refund?<BR /><BR />I had confirmation on the phone of a refund 10 days ago and also by email but told it requires a managers approval to send the actual money to my account. After three calls I am told the same thing - that a manager needs to approve and they are to request it immediately. It never happens.</P><P>&nbsp;</P><P>Anyone have the same problem and know how to resolve?</P><P>&nbsp;</P><P>Thanks&nbsp;</P> Thu, 14 Nov 2024 17:31:57 GMT https://community.o2.co.uk/t5/Pay-Monthly/Refund-delayed/m-p/1763259#M285132 norefund2024 2024-11-14T17:31:57Z https://community.o2.co.uk/t5/Pay-Monthly/Refund-delayed/m-p/1763267#M285135 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5713001">@norefund2024</a>&nbsp;</P><P>&nbsp;</P><P>Mine have all taken under 14days to be process, but if done by the Call Centre and over a certain amount it needs to be approved by a Line Manager or the Payments Team, and thus it can take 14days or so to be processed and every time the send the request again to resets the clock...</P><P>&nbsp;</P> Thu, 14 Nov 2024 17:46:02 GMT https://community.o2.co.uk/t5/Pay-Monthly/Refund-delayed/m-p/1763267#M285135 madasaf1sh 2024-11-14T17:46:02Z