topic Re: No account but getting monthly bill in Pay Monthly

No account but getting monthly bill

Pat8 — Wed, 13 Nov 2024 09:12:08 GMT

I am a virgin customer 02 joined as a package deal on an 18mth contract that finish in April 2024 i changed from 02 mobile contract 3mths ago but still getting bills for mobile why

Re: No account but getting monthly bill

MI5 — Wed, 13 Nov 2024 09:22:04 GMT

@Pat8

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

Re: No account but getting monthly bill

gmarkj — Wed, 13 Nov 2024 09:28:43 GMT

I think you need to be aware that contracts don't just end after the minimum term @Pat8 , you need to cancel them somehow - either by telling the provider to end the service, or porting your number elsewhere.

Re: No account but getting monthly bill

MI5 — Wed, 13 Nov 2024 10:55:33 GMT

Assumed by the wording of the post that contract had been cancelled, but guide here anyway